Associate Director, Client Operations

Business Overview

IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE: IPG). IPG Mediabrands manages over $47 billion in marketing investment globally on behalf of its clients across its full-service agency networks UM, Initiative and Mediahub and through its award-winning specialty business units Healix, Kinesso, MAGNA, Mediabrands Content Studio, Orion Holdings, Rapport, and the IPG Media Lab. IPG Mediabrands clients include many of the world’s most recognizable and iconic brands from a broad portfolio of industry sectors including automotive, personal finance, consumer product goods (CPG), pharma, health and wellness, entertainment, financial services, energy, toys and gaming, direct to consumer and e-commerce, retail, hospitality, food and beverage, fashion and beauty. The company employs more than 18,000 diverse marketing communication professionals in more than 130 countries. Learn more at www.ipgmediabrands.com.

Position Summary

We are currently looking for someone to join our team and be responsible for media and data processes as required by the client across all media channels. The ideal candidate will be someone who has experience in Client Operations plus either Media Planning, Media Buying or Ad Operations. They work well in a fast-paced dynamic environment, understand the sense of urgency and attention to detail inherent in delivering successful media campaigns and the importance of delivering data that is cleansed, harmonized, and accurate.

This is a pivotal role within our rapidly growing team of experienced specialists and must support the team/client as follows:

• Create and document media activation best practices
• Leverage knowledge of Media Planning, Buying & Operations to identify and develop process enhancements to drive efficiencies across client operations managed workstreams
• Roll out of any new processes created by the central team or for new tools adopted
• Find solutions for non-compliance and updating processes to drive further adoption
• Responsible for data sources and quality of data reported
• Governance of weekly processes to ensure Planned & Ordered systems are aligning across budgets and other channel classifications (i.e. Internal WMS)
• Support and guide junior team members in management of QA tools and process compliance
• Ability to identify and resolve conflicts, with support of leadership
• Project Manage internal stakeholders to ensure client deliverables are met

Key Responsibilities

• Work with internal stakeholders to ensure data integrity across multiple client deliverables (Budget Documents, Audit Deliverables, Actualization Deliverables etc.)
• Internal lead for Online Actualization processes (incl. stewardship of internal communications, detailed QA & problem solving, as well as finding solutions or recommendations for future process improvements)
• Internal lead for E2E taxonomy process and implementation, incl. knowledge and understanding of all levels of taxonomy outside of E2E and their impacts to the process (both upstream and downstream)
• Liaison between various internal stakeholders, exhibiting a keen understanding of internal crafts to identify the appropriate internal stakeholders when workstreams/questions require internal collaboration
• Oversee the internal financial and budget processes 
• Support and guide junior team members to produce optimal work and promote upward growth
• Coordinate and ensure standardized set up across all media channels
• Ensure standard of knowledge across all tools and platforms used is consistent across the teams
• Identify opportunities to implement new processes and tools to create efficiencies across teams

 

Required Skills & Experience

Excellent project management and time management skills

Excellent quantitative and analytical skills with the ability to draw conclusions based on data

Ability to independently investigate, analyze and solve problems as well as clearly communicate results

Handle multiple projects in a fast-paced environment with the ability to learn and apply new concepts and tools quickly

Strong attention to detail, well organized and possesses the ability to priorities multiple tasks under pressure