Intern - Information Technology

As an intern, you will perform all aspects of support related to the day-to-day computing needs of Mesa Airline's employees. Provide support via phone, e-mail, and Intranet. Job Responsibilites:   Perform all aspects of support related to the day-to-day computing needs of Mesa Airline's employees. Provide support via phone, e-mail, and Intranet as well as perform problem determination at the users' workstations throughout Mesa Airline's offices. Responsibilities   * Diagnose and resolve computer problems and requests from users in a timely manner. Accurately record such requests into the help system * Install, configure, and troubleshoot hardware, including desktops, laptops, peripherals, network equipment * Install, configure, and troubleshoot software packages, including operating systems, desktop software, and custom applications * Provide first level support for networking and application issues; escalate complex problems to the appropriate groups or staff Qualifications * Familiarity with Desktop and Laptop hardware components  * Strong technical, analytical, and problem-solving skills  * Customer focus and dedication to customer satisfaction  * Ability to maintain calm demeanor under client deadline pressures  * Excellent communication skills, both written and verbal  * Strong initiative, self-motivation, and ability to complete tasks on time  * Ability to work well in a fast-paced, team environment  * Attention to detail