Manager - Public Safety Communications (Dallas Police)

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Job Summary

Performs moderately complex management or oversight activates for daily operations of an operating unit or functionalprogram. Work involves establishing short-, mid-, or long-term goals and objectives; developing guidelines,procedures, rules and regulations; developing schedules, priorities, and standards for achieving established goals;coordinating and evaluating program activities; and developing and evaluating budget requests. Plans, assigns, and/orsupervises the work of others. Works under limited direction with extensive latitude for the use of initiative andindependent judgment.

Job Description
 

Overview

The Manager - Public Safety Communications manages, oversees, directs, and monitors the Public Safety Communications and Call Center activities and operations for the Police Department.

Essential Functions

1 Manages, oversees, and monitors the call center and ensures all call takers are performing work to the department standards; delegates authority and work to ensure communications goals, objectives, and operations are efficient.

2 Evaluates call taking and communications methods and operations; manages the efficiency of services and identifies changes or policy improvements that need to be implemented; works to establish concrete policies and procedures to promote cohesion, transparency, and clarity throughout department communications activities.

3 Oversees and manages the hiring and recruiting for the department; collaborates and works in tandem with the Police Personnel and Civil Service personnel to ensure that staffing and hiring needs are met.

4 Establishes short-, mid- and long-term goals and objectives; develops and/or approves schedules, priorities, and standards for achieving goals, and directs evaluation activities; oversees the preparation of management and productivity reports and studies.

5 Administers and conducts interview panels, manages submission of all paperwork, and ensures the preparation of letters of employment and onboarding activities.

6 Manages and administers the division open records section; reviews and evaluates incoming and outgoing open records requests; ensures requests are completed within a timely manner, and checks for record accuracy; coordinates with other agencies, offices, and departments to handle open records requests.

7 Checks and monitors payroll activities and submissions; reviews and approves exceptional leave and overtime, documents changes for audits, and performs consistent reviews on employee cards.

8 Represents the program area at meetings, hearings, trials, conferences, and seminars or on boards, panels, and committees; testifies at hearings, trials, and legislative meetings as appropriate.

9 Performs any and all other work as needed or assigned.

Knowledge and Skills

1 Thorough knowledge of police department.

2 Knowledge of human relations and supervision.

3 Knowledge of policy and procedural development practices.

4 Knowledge of communications practices and standards.

5 Knowledge of police information software and internal systems.

6 Knowledge of municipal, county and/or federal codes, Texas Penal Code, phone operation systems, and CAD systems.

7 Ability to oversee call center and evaluate performance of call takers.

8 Ability to establish a good rapport and working relationship with customers and the general public.

9 Ability to develop and implement a budget.

10 Ability to devise solutions to administrative problems and to plan, assign, and delegate responsibility.

11 Communicating effectively verbally and in writing.

12 Establishing and maintaining effective working relationships.

MINIMUM QUALIFICATIONS

EDUCATION:

• High school diploma or GED.

EXPERIENCE: