Senior Product Manager, Account Integrity & Community Experience - Trust & Safety - New York

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.



Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imagination thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact for ourselves, our company, and the communities we serve. Join us.



Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.



It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance. It can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.



This role is focused on optimizing current affairs content consumption and interaction on TikTok. You will study polarization and toxicity to improve the end user's experience on TikTok and drive key information distribution decisions on TikTok. This product role has a heavy emphasis on machine learning and content safety and interacts directly with senior leadership.



Responsibilities

- Identify critical problems and opportunities in content safety domains, leveraging AI-driven detection models and ML-powered content moderation to develop dedicated product solutions;

- Define content safety product roadmap by integrating AI/ML advancements, establishing success metrics, breaking down complex problems into structured steps, and leading end-to-end AI-powered product development from conception to launch;

- Assess gaps in business processes, ML model efficacy, and AI application workflows, proposing improvements to enhance efficiency, scalability, and performance.