Traffic Management Center Control Room Operator

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of nearly 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a Traffic Management Center Control Room Operator to be based in Milwaukee, WI.

The responsibilities of this position include, but are not limited to:

• Monitoring Wisconsin roadways and providing real-time traveler information for planned and unplanned events impacting traffic and congestion using various Intelligent Transportation Systems (ITS) tools such as closed-circuit television, changeable message signs, ramp meters, traffic detectors, etc.
• Real-time assessment of all incoming traffic data and prioritization of content and traffic reporting needs
• Regular communication with first responders, law enforcement dispatchers, field technicians, and public service agencies to determine the severity of traffic incidents for dissemination to the motoring public
• Locating, verifying, and monitoring of unplanned incidents, construction, special events and any other issues impacting traffic flow and/or motorist safety
• Maintains traffic incident reports for incidents occurring on WI state highways
• Assesses large volumes of data from a wide variety of sources to detect possible traffic incidents
• Provides real-time status and situational awareness updates on control room activities such as significant incidents, special events, construction, etc.
• Responsible for monitoring the functionality of Intelligent Transportation Systems (ITS) devices including CCTV cameras, message boards, detectors, ramp meters, etc. and creating maintenance requests for devices
• Perform functions similar to an emergency dispatcher within a call center environment dispatching various resources
• Responsible for the quality, accuracy and timeliness of all information disseminated
• Attend trainings and staff meetings as requested possibly outside of normal schedule
• Other duties as assigned

Qualifications

Minimum Requirements

• High School Diploma or GED equivalent

Preferred Qualifications

• Good interpersonal skills
• Strong, accurate data entry skills
• Ability to work in a team environment under stressful conditions.
• Ability to perform effectively in a fast-paced environment requiring a high level of multi-tasking and prioritization.
• Ability to communicate clearly both in writing and verbally.
• Ability to work calmly and accurately under pressure.
• Ability to work on a shift basis at a 24/7/365 operation center that may include weekends, holidays, and coverage outside of regularly scheduled hours.
• Skilled in the use of Windows based applications including Outlook, Word and Excel
• Geographic familiarity with WI state highway system

Additional Information

• Offered rate of compensation (Wisconsin locations only) will be based on individual education, qualifications, experience, and work location.  The hourly range for this position is is $13.05 - $22.80/hour. 
• AECOM is proud to offer a comprehensive benefits program to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D and disability benefits, paid time off, leaves of absence, voluntary benefits, perks, wellness and global well-being, and global EAP, Business Travel and Service Awards programs.

About AECOM

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to