Deployment Services Project Manager

Make an impact with NTT DATA
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Your day at NTT DATA

The Deployment Services Project Manager will be responsible for the implementation and deployment of all infrastructure related requirements for NTT customers within the region in which they are located. Standard suite of services implemented include IT and data center related infrastructure from small, medium and enterprise client base. This position is accountable for the planning and managing of such requirements independently, while defining project timelines, and performing quality assurance on the installation and de-installation activities for internal and external customers. The Deployment Services Project Manager is accountable for delivering critical facility documentation at closeout of each project, as well as status reporting and maintenance of as-built specifications to meet Deployment Services records retention standards.

What you'll be doing

ESSENTIAL DUTIES & RESPONSIBILITIES

• Lead all aspects of client facing infrastructure projects from pre-implementation to post-implementation

• Identify construction issues, concerns, and defects, perform analysis, and present proposed solutions to manager; communicate information to client and project stakeholders.

• Review drawings and documentation submitted by contractors meet required specifications.

• Identify and perform ad-hoc analysis, as needed to support decisions and project delivery.

• Ensure product quality, manufacturing, and serviceability meets installation standards.

• Gathers customer requirements and specifications

• Develops project plans and provides Basis of Design, supporting drawings and other associated documentation

• Provides ongoing project management for infrastructure projects throughout the life of the customer contract

• Implements contracted services on time, within budget and according to specifications

• Recommends appropriate process and procedure revisions as needed to focus on continuous improvement

• Schedules and facilitates weekly project status meetings with clients, vendors, and internal project team

• Works with Deployment Services contractors and internal teams to coordinate and report on the implementation of projects 

• Works with Deployment Services contractors and internal teams to coordinate and report on quality assurance testing

• Determines scope, milestones, tasks, risks, assumptions, objectives, and dependencies relating to projects

• Uses Microsoft Project and SharePoint to document, schedule, track, and report on the various projects

• Uses Salesforce to track revenue milestones

• Documents, publishes, and tracks action items, owners, and due dates

• Interfaces with customers, vendors, and internal departments as necessary

• Coordinates, places and tracks equipment orders and shipments to meet project deadlines

• Escalates team and client issues as appropriate

• Develops and maintains various client account documentation

• Works with the technical staff to ensure test plans have been completed

• Prepares status reports to keep management, clients, and project team informed of project status and related issues

• Coordinates and responds to requests for changes from original specifications

• Tracks and reports on quality assurance metrics

• Adheres to pre-defined departmental objectives and metrics to provide high level of customer service

• Supports strategic departmental objectives

• Responsible for safety adherence and reporting

• Performs other tasks as assigned

KNOWLEDGE, SKILLS & ABILITIES

• Strong proficiency with MS Office Suite (Word, Excel, PowerPoint, Project)

• Working knowledge with drawing packages such as Visio and/or AutoCAD

• Working knowledge of Windows, Salesforce, and SharePoint

• Knowledge of IT and data center infrastructure

• Knowledge of SSAE 16 and other industry certifications a plus

• Possess excellent problem solving, critical thinking and interpersonal skills

• Possess excellent verbal and written communication skills

• Possess excellent customer service skills

• Highly motivated self-starter