Senior Systems Engineer

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

The Mail and Messaging Systems Engineering team at ServiceNow is looking for help to architect and build the server infrastructure and core services that allow our SaaS platform to run at scale and with high availability. We’re looking for a skilled systems developer who can help craft the technology and processes needed to sustain ServiceNow’s growth while gaining valuable experience in modern systems and software development.

We design the systems to deliver data for our customers on a massive scale – hundreds of millions of notifications and data integration transactions, every day.

What you get to do in this role:

• Manage large scale, global infrastructure with code; write and maintain software-defined declarative infrastructure, at scale.
• Help develop systems, cloud infrastructure services, and automation tools that are thoroughly specified, documented, and testable.
• Build orchestration workflows by leveraging features of the ServiceNow platform.
• Research and implement new open-source and commercial tools, technologies and methodologies.
• Collaborate with peer teams who have built world class networking and orchestration solutions
• Develop in Python and Javascript in order to help build web services and automation tools which are thoroughly specified, documented, and testable.
• Write test plans and test automation for declarative infrastructure.

Qualifications

To be successful in this role you have:

• 4+ years experience in system admin on Linux servers
• 2+ years experience in automation frameworks (bash, python, ansible, Terraform or similar)
• Experience with monitoring and alerting systems such as Prometheus and Grafana
• Experience (at large scales) with Internet Mail or event streaming systems such as RabbitMQ and Kafka is a plus.
• A working understanding of related infrastructure concepts such as IP networking, virtualization, block and file storage, load-balancers, etc.
• A focus on constant learning and improving technical and personal skillsets
• A drive and a passion to figure things out. You will have documentation and many peers to turn to for help, but your work will touch many interconnected systems and technologies - too many to rely solely on the knowledge of others. To succeed you will need to investigate and discover on your own.
• A strong ability to design, write and debug code.  You should also have experience writing test specifications and understand the fundamentals of test automation.
• A working understanding of related internet protocols such as TCP/IP, DNS, LDAP, NTP, SMTP, HTTP, etc.
• Integrity, honesty, and will embrace ServiceNow’s values

GCS-23

For positions in California (outside of the Bay Area), we offer a base pay of $123,300 - $209,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work lo