Jobs and Careers

Customer Success Manager

Irelandfull_timeVerifiedPosted 4 Sept 2023

About the role

Company Description

Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities. At Telefónica Tech we believe that technology can do great things: from extracting all the value of data to make the best business decisions, to ensuring the resilience of every organisation to build a more sustainable future. We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. We are a global business with local strategic hubs in Spain, Brazil, the UK, and Germany.

In the UK and Ireland, Telefónica Tech UK&I has over 1,000 professionals helping leading brands and organisations across public sector, financial services and insurance, retail and manufacturing and commercial markets to unlock the power of integrated technology for all. We bring together in one place a unique combination of the best people, with the best tech and the best platforms. All in a simplified manner, to make a real difference to every business, every day. The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking.

We live by our values by being open, trusted and bold. Open to new ideas and ways of doing things. Trusted by our employees, customers and partners. Bold in our decisions and actions.

A few of our Partners & Accreditations:

One of Microsoft UK&I’s top 3 Service Providers having achieved their most highly acclaimed Azure Expert status for the last 3 years. Also recognised as a key Fastrack and Inner Circle Partner working closely across and with Microsoft globally.
HPE Platinum Partner and pleased to have received the HPE FY23 UK&I Solution Provider of the Year award.
Part of the Fortinet elite VIP program and one of only 2 Ultimate Partners in the UK.
AWS Advanced Solution provider program and Managed Service Provider program.

Job Description

As the Customer Success Manager, you will have the opportunity to directly impact our customers' journey and satisfaction. You will play a pivotal role supporting the post-sales customer lifecycle, developing outstanding customer relationships. You’ll develop a deep understanding of our customers’ business and their objectives. Working in close collaboration with our account team you’ll identify and articulate how our solutions support the achievement of the Customers’ strategic. goals

Key Responsibilities:-

Serve as the trusted advisor for our customers, building relationships with key stakeholders and users within your account base
Build and execute success plans with your customers, ensuring their actions are tied to measurable outcomes and a positive ROI
Proactively monitor the health of your accounts and tactfully drive actions to ensure optimal health and renewals
Identify opportunities for expansion together with sales, including additional use cases both within and across our product suite
Contribute to the development of customer content, including case studies, webinars, and our referral program.
Understand technical concepts and effectively communicate them to non-technical customers.
Advocate for the customer within the organisation, ensuring their needs are met.

Skills and Experience

Experience in customer success or account management, preferably in the healthcare industry.
Strong technical aptitude and the ability to learn quickly.
Excellent interpersonal and communication skills, with the ability to build relationships across various departments.
Strong problem-solving and analytical skills.
Demonstrable leadership experience in a previous customer success manager role.
Passion for the healthcare industry and a commitment to improving customer health outcomes.