Relationship Manager

Onsite | Los Angeles| Exempt | Reports to VP of Onward

At Onward Insurance, we are dedicated to empowering independent agents with the tools, support, and solutions they need to succeed. As a growing General Agency (GA), we provide a wide range of auto insurance solutions and are committed to fostering strong, long-lasting relationships with our agents.

The Relationship Manager will play a key role in onboarding new agents and ensuring their ongoing success by managing performance, providing support, and building long-term partnerships. While prior experience in a similar role is not required, agency ownership experience is crucial. The ideal candidate will bring a deep understanding of the challenges and opportunities agents face, with a passion for helping others thrive.

Pay Range: $70,000- $80,000 Per Year. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire and will be dependent on a wide range of factors, including but not limited to geographic location, skill set, experience, education, credentials, and licensure when applicable.

Job Description

What you’ll do as a Relationship Manager:

• Onboard new agents, ensuring they understand our products, processes, and value propositions.
• Serve as the primary point of contact for agents during their onboarding process and beyond.
• Monitor and manage agent performance, providing ongoing support to help them meet sales and service goals.
• Collaborate with internal teams to resolve any agent issues or challenges.
• Analyze agent performance data and recommend strategies for improvement.
• Develop and implement agent training programs to enhance product knowledge and sales techniques.
• Build and maintain strong relationships with agents, ensuring they feel supported and valued.
• Attend industry events and participate in outreach efforts to recruit and onboard new agents.

Experience and Qualifications

What we look for in our Relationship Manager:

• Prior agency ownership experience (required).
• Strong understanding of the insurance industry, particularly in working with agents.
• Excellent communication, relationship-building, and problem-solving skills.
• Self-motivated, with the ability to work independently and as part of a team.
• Comfortable working in a fast-paced, results-driven environment.

Preferred Skills/Experience

• Familiarity with auto insurance products and processes.
• Experience with agent management or performance tracking.
• Strong organizational and multitasking abilities.

Benefits

What do we offer?

• Competitive salary and performance-based bonuses.
• Opportunities for professional development and growth within the company.
• Medical, Dental, and Vision benefits
• Supplemental life insurance policies for you and your dependents
• Long term disability insurance
• Flexible Spending Account (FSA)
• Employer paid life insurance
• Retirement plans: Employer match, 401(k) and Employee Stock Ownership Plan (ESOP)
• Metro Tap Card and Metro-link Reimbursement
• Career Path Opportunities
• Onsite Gym with group Yoga, Pilates and Core Power classes
• UKG Wallet (access to your pay before payday)
• Tickets at Work- Discounts on parks, museums, movie tickets and much more
• AT&T Wireless Discounts
• Midway Rent a Car- Rental car Discounts
• Dell Member Purchase Program