Assistant General Manager

Why Chuze?

At Chuze Fitness, we’re reinventing the fitness industry with a focus on hospitality, community, and compassion. We prioritize people and foster a vibrant work environment where everyone can be themselves and contribute to our culture of kindness. We’re seeking individuals of all backgrounds who embody kindness, sociability, and a strong work ethic. 

If you’re ready to dive into the heart of hospitality, we want you on our team! Join us in making a difference!

Job Description

Pay Range: $23.94 / hour

The Assistant General Manager works closely with the GM, leading by example, onboarding and training new staff members, tackling member interactions with a smile, and ensuring our inventory is spot-on. By overseeing daily operations and motivating your team, you'll ensure every day at Chuze Fitness is a fantastic experience for everyone!

Responsibilities include but are not limited to the following:

• Assist in leading a team of 20-30 employees to go above and beyond in customer service, cleanliness, and culture
• Collaborate with GM to tackle escalated employee concerns in partnership with HR
• Work together with the team regarding member billing inquiries, providing guidance in difficult interactions and knowing when to escalate to the GM
• Establish and maintain productive and proactive cross-departmental communication and understanding of fitness operations, maintenance, and troubleshooting processes
• Collaborate with the GM to develop all staff members through one-on-one conversations, conducting performance reviews, and assist in coaching documentation, including and up to termination
• Run daily operations such as breaking employees for lunches and maintaining appropriate staff levels on shift, ensuring club quality assurance, and completing opening and closing responsibilities
• Maintain proficient knowledge of and assist members with all amenities, membership inquiries, fitness programs, and equipment functions
• Assist in recruiting and onboarding new talent by conducting phone screens and in-person interviews
• Secure inventory processes by prepping for weekly and monthly counts and ordering, restocking, and organizing new products

Perks & Benefits Include:

• 401k
• Medical, Dental, Vision, and other supplemental insurance (with large employer contribution)
• Accrued PTO, sick leave, and paid holidays
• Personal device stipend
• Free Chuze membership + 1 free gym membership to gift to a friend or family member
• Discounts on Chuze retail and smoothie purchases and through vendor partners
• Professional training and growth opportunities
• Team building events and annual parties

Qualifications:
Required

• 2+ years experience in customer service
• 2+ years experience leading a team
• Ability to work varied hours, weekends, and opening/closing shifts regularly or as needed
• Exceptional verbal and social communication skills with a teamwork-based mindset
• Excellent ability to provide a positive attitude and calm under pressure
• Ability to multi-task and handle shifting priorities
• Service-based attitude
• Ability to receive and deliver feedback
• Having extreme attention to detail
• Physical Requirements:
  • Able to read, write, and speak clearly in English
  • Touring the club: walking and climbing stairs
  • Bending, kneeling, and repetitive arm movement
  • Standing for long periods
  • Repetitive phone work, typing, and computer operations
  • Ability to lift at least 50lbs

Preferred

• High school graduate or GED
• Bachelor’s degree or currently continuing education
• Sports or fitness background

Additional Information:

Chuze Fitness is an Equal Opportunity Employer. We consider candidates solely based on merit. Background checks are required for some positions.