Technical Account Manager II

Are you excited by the prospect of working with innovative cloud and security solutions?

Would you like the opportunity to work in a high-impact role responsible for customer growth?

Join our Global Services Cloud team

Akamai Technologies is a global leader in content delivery, cloud computing, and security services, enabling organizations to securely deliver digital experiences worldwide. Our team is dedicated to simplifying cloud computing, enhancing security, and delivering high-quality solutions to our customers.

Shape the future of the internet

We are seeking a skilled Technical Account Manager to serve as a trusted advisor and technical liaison for key enterprise customers. The TAM will be responsible for ensuring the successful deployment, operation, and optimization of Akamai solutions in customer environments.

As a Technical Account Manager II, you will be responsible for:

• Providing deep technical expertise in cloud computing and infrastructure.
• Advising on cloud architecture, scalability, and cost optimization.
• Supporting compute environments and workloads to ensure reliability and efficiency.
• Acting as a link between cloud support/services teams and customers to drive adoption and resolve issues

Do what you love

To be successful in this role you will:

• 5+ years of experience and a Bachelor's in Computer Science, related field or equivalent.
• Build trusted relationships as the primary technical contact, ensuring customer success with Akamai Compute solutions.
• Deliver expert advice on infrastructure design and optimization while developing strategies leveraging Akamai Connected Cloud and Linode.
• Provide ongoing support through environment monitoring, issue resolution, and proactive performance and cost optimization.
• Empower customers through workshops and training, while representing their needs internally to enhance Akamai Compute products and services

Work in a way that works for you

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.

Learn what makes Akamai a great place to work

Connect with us on social and see what life at Akamai is like!

We power and protect life online, by solving the toughest challenges, together.

At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

About us

Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

Join us

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