Cyber Identity Administrator

Date Opened: Thursday, July 09, 2026 12:00 AM

Close Date: Thursday, July 23, 2026 12:00 AM

Department: Innovation and Technology Department

Salary: $94,029.00 - $135,167.5 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

The Innovation and Technology department for the City of Charlotte is currently recruiting an Identity and Access Management (IAM) administrator. This role is responsible for safeguarding access to critical municipal systems through the design, administration, and continuous improvement of the City’s identity and access management ecosystem.

GENERAL SUMMARY 

The Innovation and Technology department for the City of Charlotte is currently recruiting an Identity and Access Management (IAM) administrator. This role is responsible for safeguarding access to critical municipal systems through the design, administration, and continuous improvement of the City’s identity and access management ecosystem.

This position leads the integration of hybrid identity technologies across Active Directory, Microsoft Entra, and Okta, ensuring secure access, regulatory compliance, and operational resilience. Responsibilities include managing PCI compliance, coordinating cybersecurity incident response, and supporting cybersecurity automation and project delivery. This role partners closely with Cyber Protection and other IT teams to enhance identity governance, enforce policy, and modernize IAM capabilities.

Salary:

$94,029-$146,921 Commensurate with experience

ESSENTIAL DUTIES & RESPONSIBILITIES 

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Design, implement, and manage enterprise identity and access management (IAM) solutions across Active Directory, Microsoft Entra ID, and Okta.
• Build, manage, and maintain Active Directory environments, including domain services, replication, and server roles.
• Administer identity lifecycle processes including provisioning, deprovisioning, and role-based access controls across hybrid environments.
• Deploy and integrate Single Sign-On (SSO) solutions between identity providers and SaaS and cloud applications using SAML, OAuth, OpenID Connect, and SCIM.
• Configure and troubleshoot Microsoft Entra App Registrations, Enterprise Applications, Conditional Access Policies, and RBAC models.
• Design and enforce enterprise access governance aligned with Zero Trust principles.
• Develop and maintain automation for IAM processes using PowerShell, Okta Workflows, and other scripting tools.
• Manage Group Policy Objects (GPOs) and enforce configuration standards across the enterprise.
• Administer and support hybrid AD and Azure AD environments including directory synchronization and identity federation.
• Deploy and maintain PKI infrastructure including certificate authorities, certificate lifecycle management, SCEP, and NDES integrations.
• Manage certificate services including issuance, renewal, revocation, and enterprise certificate governance.
• Monitor identity systems, analyze logs, respond to alerts, and lead troubleshooting and root cause analysis for identity-related incidents.
• Perform regular access reviews, audits, and remediation of role-based policies and permissions to ensure compliance with CJIS, NIST, and other regulatory frameworks.
• Support Active Directory backup and recovery strategies, including testing and validation of restoration processes.
• Coordinate and execute IT and cybersecurity projects, including remediation plans for audit findings and security gaps.
• Develop documentation, standards, and architectural diagrams for IAM systems and pr