Senior Onboarding Engagement Consultant

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Job Description

Team Summary

The Client Services function provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we bring the voice of the customer into the design, development and successful deployment of Visa products and services. We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.

Within Client Services, the Client Lifecycle Operations Team in Europe is made up of operational services covering Client Onboarding, Licensing, Risk Lifecycle Management, Card Design and Cobrand.  The Team is focused on supporting access to the Visa network in a compliant manner. Our clients are primarily financial institutions and fintechs.

• The Client Onboarding team oversees the process for clients wanting to becoming a Visa Member. The onboarding process involves collaboration with Licensing, Risk and Compliance teams to ensure clients are enabled and meet Visa requirements.
• The Licensing team ensure clients possess the necessary regulatory permissions to conduct activities within the Visa network. The team review the onboarding of new clients from a licensing perspective and manage changes to membership during the client lifecycle.
• The Risk Lifecycle Management team ensures clients adhere to fundamental risk management measures to safeguard against fraud and mitigate against other risks. This team complete ecosystem risk reviews as part of the onboarding process and if there are any changes to a client’s Visa membership status.
• The Card Design team primary focus is to review card design submissions ensuring they are compliant with the Visa Product Brand Standards. The team also support card manufacturers, personalisers, issuers and internal stakeholders on their card designs.
• The Cobrand team reviews and approves co-brand partnership applications. This involves checking the eligibility of both the issuer and the co-brand partner, which ultimately enables cobrand partners to access the Visa network.

Job Description

Visa are seeking a commercially minded Senior Consultant to work within the Client Onboarding, Client Lifecycle Operations team. The successful candidate will be responsible for delivering a best-in-class onboarding experience.

Their key focus will be on providing upfront onboarding consultancy to new and strategic clients. Generating client-centric experiences and creating foundational partnerships, will enable this individual to generate value for Visa, our clients and society at large.

The individual will be working on high profile onboarding opportunities and will be representing the team in front of clients and senior leadership. They will be expected to identify opportunities and implement initiatives to enhance service quality across the end-to-end client onboarding journey. They will be working within a high-performance team, and strong candidates will have a growth mindset and be willing to play an active and collaborative role in the team.

Note: This role will not be responsible for creating sales leads or new opportunities, however, will be accountable for the positive development of the client relationship and the successful onboarding of clients.

What we expect of you, day to day:

• Lead the onboarding engagement with a select group of strategic clients. Work with management to determine the select group of clients (prioritized clients). Present to such clients the onboarding process, timings and expectations. Create, customise and/or maintain such materials to support such engagements. Build a strong relationship with your client base.
• Oversee the onboarding process for the prioritized clients. Be the first point of contact to provide guidance and support on onboarding matters for such clients, throughout the onboarding process. This may include answering questions, resolving blockers by advocating for your client and exploring alternative approaches and/or sharing updates to relevant stakeholders. 
• Enable b