Title Specialist I (Duplicate Title Team)

Company

Cox Automotive - USA

Job Family Group

Vehicle Operations

Job Profile

Title Specialist I

Management Level

Individual Contributor

Flexible Work Option

No remote option; must work at a specified Cox location

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $19.04 - $28.51/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

Dealertrack is looking for a Title Specialist I to join our Duplicate Title Team! 

• Day Shift, Monday through Friday  

• This position is on-site and cannot be done remotely 

Your Role:  

• Reply to email messages, faxes and service tickets.   

• Engage customers and determine how to assist them.   

• Effectively respond to inbound phone calls via call center applications.   

• Respond to inquiries on vehicle titling and registration processes for various dealers, state motor vehicle agencies, customers and clients.   

• Make outbound calls to dealers and state motor vehicle agencies (DMVs) to obtain statuses on vehicle titles.   

• Process applications for duplicate vehicle titles, payments or changes to vehicle titles.   

• Use company proprietary software for research, data entry, and follow-up activity on accounts.   

• Follow instructions and maintain workflow standards.   

• Attain production and quality goals.   

• Adhere to all company policies and procedures.   

• Handle documents in a timely and efficient manner while maintaining a consistent flow from one department to the next  

• Sort and imaging Lender packets in vault/secure room  

• Retrieve perfecting documents from a secured vault repository  

• Sign off on state documents  

• Follows established procedures and compliance requirements  

• Ability to work a flexible schedule as needed, including occasional mandatory overtime  

• Demonstrates consistent accuracy and thoroughness  

• Performs other duties as necessary  

Minimum Qualifications  

• High School Diploma/GED   

• Generally, less than 2 years of experience  

• Strong knowledge of Microsoft Office applications  

• Excellent interpersonal skills  

• Ability to work well within a team environment  

  

What We Look For (Preferred)  

• Degree in related discipline    

• Experience working in an auto dealership or the DMV