Date Posted:

2025-12-08

Country:

United States of America

Location:

Florida - Remote

WHY JOIN FCS

At Florida Cancer Specialists & Research Institute, we believe our people are our strength and we invest in them. In addition to having a positive impact on the people and communities we serve, associates benefit from significant professional opportunities, career advancement, training and competitive wages.

Offering competitive salaries and comprehensive benefits packages to include tuition reimbursement, 401-K match, pet and legal insurance.

A LITTLE BIT ABOUT FCS

Since 1984, Florida Cancer Specialists & Research Institute & Research Institute (FCS) has built a national reputation for excellence.  With over 250 physicians, 220 nurse practitioners and physician assistants and nearly 100 locations in our network.  Utilizing innovative clinical research, cutting-edge technologies, and advanced treatments, we are committed to providing world-class cancer care.  We are recognized by the American Society of Clinical Oncology (ASCO) with a national Clinical Trials Participation Award, FCS offers patients access to more clinical trials than any private oncology practice in Florida. Our patients have access to ground-breaking therapies, in a community setting, and may participate in national clinical research studies of drugs and treatment protocols. In the past five years, the majority of new cancer drugs approved for use in the U.S. were studied in clinical trials with FCS participation prior to approval.

Through our partnership with Sarah Cannon, we are one of the largest clinical research organizations in the United States. Often, FCS leads the nation in initiating research studies and offering ground-breaking new therapies to patients.

Come join us today!

Summary:

FLORIDA RESIDENT CANDIDATES PREFERRED

The Pharmacy Escalations Specialist is a Pharmacy Technician that is responsible for receiving and promptly resolving all patient and provider escalations received at Rx To Go. This role will provide support and resolution to all Help Desk inquiries and complaints received within the pharmacy. This individual will be able to perform the tasks including intake, benefits verification, prior authorization, financial assistance, data entry and delivery coordination. The Pharmacy Escalations Specialist will support all aspects of complaint resolution including the pharmacy help desk and serve as a single point of contact (SPOC) to FCS providers. This role is pivotal to providing de-escalation support to patients and providers.

PRIMARY TASKS AND RESPONSIBILITIES:

• Hours of operation, Monday - Friday 8:00am - 8:00pm
• Work schedule: Monday - Friday, 8 hour shifts
• Knowledgeable of pharmacy software programs and practice programs
• Responsible for providing efficient and high-quality service to internal and external customers through promoting a culture of patient-centricity.
• Demonstrates working knowledge of all facets of role, relevant regulations, and organizational and departmental policies and procedures.
• Manages all patient and provider concerns to expedite therapy initiation and onboarding.
• Assists with organizing all escalations relating to intake, benefits verification, customer service, prior authorization, financial assistance, helpdesk inquiries, refill requests and specialty pharmacy follow-ups.  
• Supports the Pharmacy Helpdesk to ensure all inquiries are responded to in an expeditious manner while exceeding SLA expectations.
• Identifies internal process improvement opportunities aimed at increasing patient and provider satisfaction.
• Participates in the SPOC program to continually support FCS providers and promote a cohesive relationship with clinic stakeholders.
• Manages escalation resolution timeliness to ensure Rx To Go maintains service levels required for ACHC, NABP, NCODA, and URAC accreditations.
• Collaborates with their immediate supervisor and/or manager and partner closely with other pharmacy and functional departments to ensure synergies and cross-departmental effectiveness. 
• Performs all duties in accordance with regulatory requirements and organizational policies and procedures.
• Follows all federal/state pharmacy/healthcare regulations and maintains necessary records pertaining to the Board of Pharmacy in the state of residence and compliance within the company.
• Additional tasks as needed to support the team and FCS.

EDUCATION/CERTIFICATIONS & LICENSES:

• Florida Registered Pharmacy Technician, Required.