At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Change your career to exploration, innovation, and championing healthcare access and equity for all. Join a healthcare technology company that alleviates pain, restores health, and extends life for more than two people every second.

By joining Customer Care & Order Operations (CCOO), you will get a unique opportunity to drive customer experience through technology innovation and contribute to bringing our Mission to patients all over the world. Working in CCOO means being close to our customers and critical people inside hospitals, (nurses, physicians, procurement departments, suppliers, national health care bodies and others) and internally you get to interact with many key stakeholders and functions (sales, pricing, marketing, etc.).

To support our Export, Intercompany and Specialized Services department, we are currently looking for a full-time talented Order Solutions Lead with a distinct drive for execution and results. You are required to work from Heerlen office in Netherlands, minimum 2 days a week, preferably 3 days and the other days you can work from home.

This position will significantly contribute to improving and shaping the customer experience, as well as determining how we will interact with and serve our customers in the future. Your task will be to connect colleagues across regions, countries, Operating Units, functions, and with our Global COEs (Centre of Excellence) to ensure coordinated alignment and effective collaboration.

Responsibilities may include the following and other duties may be assigned:

• Delivering and overseeing projects – from design to implementation - while adhering to policies, using specialized knowledge and skills
• Creating strategic plans for Continuous Improvement (MPS), supporting and helping the organization through their Continuous Improvement journey by means of Lean or Six Sigma methodology and connecting and aligning with Global COE’s
• Leading for Customer Feedback for the department. Ensuring proper mechanisms are in place to gather, collect, analyze and communicate Customer Feedback followed by the appropriate actions
• Coaching and guiding specific Subject Matter Expert groups x-department
• Providing presentations and training courses including measurement, analysis, improvement and control, performing cost and benefit analyses
• Communicating with broad audience on various levels in the organization, cooperating with internal teams, customers, regions, COE’s and operating units
• Being a self-starter and as individual contributor you have the responsibility to deliver and/or manage projects assigned to you and work with other stakeholders to achieve desired results.

Required Knowledge and Experience:

• Bachelor’s or master’s degree
• 5+ years’ experience in customer care/service, supply chain, order management or logistics
• Fluent in English language in word and writing
• Lean Six Sigma Green Belt certification
• Excellent interpersonal and communication skills to communicate effectively with employees and stakeholders at all levels
• Strategic thinking and planning skills to optimize business processes and identify growth opportunities
• Strong sense of responsibility, high flexibility, and dedication, able to prioritize in a constantly changing environment and effectively deal with stress
• Hands-on mentality combined with strong analytical and decision-making skills, able to simplify complicated concepts, expertise in problem solving techniques to efficiently drive process improvements (Lean Sigma)
• Advanced knowledge of Microsoft Excel, PowerPoint, Power BI, and/or SAP.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

About Medtronic

We lead global healthcare technology and boldly attack the mo