Director Residential Services

Job Summary

The Director Residential Services ensures the delivery of high quality residential treatment to youth and families by coaching and mentoring teams and by developing and maintaining systems that facilitate the delivery of quality services. This position oversees the efficiency of day-to-day campus operations, which includes budget development and management, utilization, hiring, supervision, training, clinical oversight, regulatory compliance, and the safety of youth, families, and staff. 

The Director of Residential Services ensures the overall functioning of assigned residential programs, and the implementation and ongoing evaluation of evidence-based, therapeutic programming.

Essential Job functions

• In partnership with the VP for Residential Treatment Services, establish and manage the residential services program budget and perform risk analysis to ensure financial and operational success of the program. Achieve budgeted utilization for all campus programs.
• Spearhead exceptional quality in the delivery of services and the successful implementation of quality improvement (QI) strategies.
• Ensure successful implementation of treatment programs, models, and methodologies consistent with the agency mission, vision, and values and the agency’s EBP Implementation Plan.
• Ensure that the programs on campus are meeting the requirements of each OCFS and/or OMH contract.
• Direct a team of leaders to accomplish individual, program and department goals and respond to opportunities using effective delegation and oversight. 
• Set expectations and measure results to track progress of strategic initiatives, refine processes and define professional development opportunities for team.
• Develop and maintain positive funder and regulatory relationships via effective communication and a proactive approach in partnering with funder/regulatory bodies.
• Revise and redesign residential services to meet changing demographics and needs of participants, changing funder requirements, and other components of the system of care.
• Support strategic direction and initiatives of Hillside and the Residential Treatment Department and participate in policy and procedure decisions as a member of the agency leadership team.
• Oversee regulatory compliance including, but not limited to: Office of Children and Family Services (OCFS), Office for People with Developmental Disabilities (OPWDD), Office of Mental Health (OMH), Juvenile Justice and Opportunities for Youth, Council of Accreditation (COA), and Centers for Medicare & Medicaid Services (CMS) as related to programs of oversight.
• Lead and follow-up on all internal and external emergency situations.
• Develop, maintain, and update all required documentation in a timely and compliant manner.
• Develop and implement systems of accountability for both teams and individuals.
• As a trusted leader, this position maintains availability to address emerging priorities and ensure continuity of support at all times.
• While this job description covers many aspects of the role, employees may be required to perform other duties as assigned.

LEADERSHIP DUTIES

• Leadership: Communicates supports and links Hillside mission, vision, values, goals, and strategies to everyday work and establishes clear, meaningful, challenging, and attainable objectives and expectations that are aligned with those of the organization.
• Management: Aligns the right work with the right people; delegates tasks according to people’s strengths and interests. Ensures staff has the skills and resources to be successful. Provides staff with coaching, training and opportunities for growth to improve their skills. Treats staff fairly and consistently. Shares accountability when delegating and involves staff in setting their performance goals.

• Governance: Ensures Hillside policies, procedures and all applicable governmental laws/regulations/guidelines are followed. Makes decisions and has authority to implement decisions in conjunction with the leadership structure of the given area of responsibility.

Education & Experience

• Bachelor’s Degree in Human Services, Business, or a related field required 

• Master’s Degree strongly preferred

• Minimum 3 years of progressively responsible leadership experience in residential treatment services, human services, behavioral health, or healthcare settings required

Special Requirements

• CPR certification required or obtained within 60 days of hire.

• Unrestricted, valid NYS driver’s license for minimum of 1 year with a cle