Senior Product Manager, Provider Pay and Incentives

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.

Reporting to the Senior Director of Product, the Senior Product Manager, Provider Pay and Incentives will own the strategy and execution of Spring Health’s provider compensation, incentives, and payment experiences and tools. This role is part of the AI Care Foundations Product organization and plays a critical role in ensuring our provider network is fairly compensated, highly motivated, and aligned with clinical quality, access, and business outcomes.

Please note that this is a hybrid role based in San Francisco, with an expectation to be in office 2-3 days a week. Our office is located at 2 Embarcadero Ctr. In this role you will partner closely with Engineering, Data, Provider Operations, Finance, and Provider CRM teams.

What you’ll do:

• Own the end-to-end product roadmap for provider pay, incentives, and related tooling, balancing provider experience, clinical outcomes, and financial sustainability
• Design and iterate on incentive models that drive desired behaviors such as improved access, higher engagement, quality outcomes, and retention across our provider network
• Partner with Finance and Analytics to model the impact of compensation changes and ensure programs meet ROI and margin targets
• Translate complex operational and regulatory requirements into scalable, intuitive product experiences for providers and internal teams
• Lead discovery with providers and internal stakeholders to deeply understand pain points and opportunities in compensation and incentives
• Collaborate with Engineering to deliver reliable, auditable, and scalable payment systems
• Define and track success metrics to continuously improve provider satisfaction, participation, and performance
• Communicate product strategy, tradeoffs, and progress clearly to cross-functional partners and leadership

What success looks like:

• Improved provider satisfaction and trust with pay and incentive programs (e.g., CSAT or NPS improvements quarter over quarter)
• Increased provider engagement and retention tied to incentive initiatives
• On-time, accurate provider payments with reduced operational escalations
• Incentive programs that measurably improve quality, outcomes, and engagement goals
• Clear alignment between provider compensation strategy and Spring Health’s financial and clinical objectives

What you’ll bring:

• 3+ years of product management experience, ideally in healthcare, fintech, marketplaces, or payments-related domains
• Proven experience owning complex, cross-functional products involving financial flows, incentives, or compensation systems
• Strong analytical skills with the ability to use data to inform decisions and evaluate tradeoffs
• Experience working closely with Engineering, Finance, and Operations partners
• Ability to translate ambiguous problem spaces into clear product strategies and execution plans
• Excellent communication skills and comfort influencing stakeholde