Portfolio Director

Job Description:

As Portfolio Director, you will be responsible for the strategic leadership and operational oversight of a team of Project Directors, Engagement Managers and Consultants delivering Salesforce-based solutions. This high-impact role ensures effective governance, team capability, and resource planning across a dynamic portfolio of client projects.  You will primarily be working on Salesforce-based projects, but we’re also looking for individuals who are open to learning and working with other technologies. 

You’ll drive continuous improvement across delivery operations while ensuring that the portfolio is well-resourced, efficiently executed, and aligned with business objectives. Working closely with peers across professional services, technical delivery, and support, you will be central to maintaining high standards of delivery and client satisfaction.   

Key Responsibilities 

1. Leadership & Team Management 

• Lead and mentor a team of Project Directors, Engagement Managers and Consultants, providing strategic oversight and guidance across delivery activities, supporting Project Directors responsible for end-to-end execution of Salesforce projects. Hold overall accountability for leadership & management of the Engagement Manager team.  

• Support team growth and performance through mentoring, coaching, and regular development planning. 

• Own and lead the personal development, appraisal, and career progression processes for the Engagement management team. 

• Foster a culture of collaboration, accountability, high-performance and continuous improvement across the portfolio team. 

• Lead the performance management cycle for the Engagement team, including performance reviews, annual salary reviews (ASR), promotions, and bonus processes. Ensure consistency and fairness across the team, with decisions grounded in feedback and individual performance. 

• Guide team members through transitions & evolving challenges, maintaining morale and ensuring alignment with company values. 

2. Strategic Direction & Organisational Alignment 

• Provide strategic oversight of team operations to ensure effective project delivery & sustained client satisfaction 

• Define and implement the strategic direction for portfolio delivery, aligned with the broader goals of the Projects & Programmes organisation. 

• Drive initiatives to enhance delivery maturity, team scalability, and consistent client outcomes. 

• Monitor market and internal trends to continuously evolve delivery strategies, methodologies, and team capabilities. Proactively align team skills and experience with upcoming pipeline demands to ensure successful project delivery. 

3. Recruitment & Capacity Planning 

• Own and manage end-to-end resource and capacity planning across the Salesforce project portfolio. 

• Ensure the right skills are matched to the right projects at the right time to meet delivery and business priorities. 

• Maintain clear visibility of the project pipeline, resource availability, and future demand to enable accurate forecast