Benefits Training Program Manager
Virginia Department of Social ServicesAbout the role
This job announcement is a courtesy job post for the Winchester Department of Social Services. It is not a position of the Virginia Department of Social Services or any other Commonwealth of Virginia agency. Local employment opportunities may also be available through the local agency’s city or county website/job board(s).
Winchester Department of Social Services is seeking a Benefits Training Program Manager to lead Benefit Programs training development and delivery, quality control efforts, data and reporting, community outreach initiatives and to provide special projects leadership across the agency. This is a fast-paced role suited for a trainer, communicator, and problem-solver who wants to grow their impact in an innovative and forward-thinking setting.
Duties and Responsibilities:
- Coordinates onboarding of new Benefit Programs Specialists and provides comprehensive training in SNAP and Medicaid policy and practice;
- Develops and manages refresher SNAP and Medicaid materials and trainings for tenured employees;
- Trains and mentors employees in eligibility case reading standards and practices;
- Ensures training compliance by managing team training records and reports;
- Provides case consultation on state and federal regulations and eligibility systems to Benefit Programs Specialists;
- Coordinates compilation of data, reporting, and corrective actions;
- Coordinates agency initiatives, community outreach, and special projects;
- Other duties as assigned.
Requirements:
- Bachelor’s degree in the human services field and human services program experience in a lead or supervisory capacity or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities;
- Valid driver's license
- Knowledge of Virginia's Social Services system with significant hands-on experience in Benefit Programs preferred
The City of Winchester is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.
VDSS is one of the largest Commonwealth agencies, partnering with 120 local departments of social services, along with faith-based and non-profit organizations, to promote the well-being of children and families statewide. We proudly serve alongside nearly 13,000 state and local human services professionals throughout the Social Services System, who ensure that thousands of Virginia's most vulnerable citizen have access to best services and benefits available to them.Apply for this role
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