CRM Administrator & Data Strategy Manager

Online applications must be received before 11:59pm on:

October 19, 2025

If a date is not listed above, review the Applicant Instructions below for more details.

Available Title(s):

1527-NN_ADMINPRO - Business Systems Analyst Senior

Business Title:

CRM Administrator & Data Strategy Manager

Employee Type:

Admin. Professional

Position Details:

The Opportunity:
The WSU Foundation builds on the enthusiasm, pride and loyalty of the Cougar family to grow philanthropic relationships, broaden the base of alumni and donor engagement, and responsibly manage assets to advance WSU’s mission, vision and goals.

As the CRM Administrator & Data Strategy Manager, for the WSU Foundation, you will administer, manage, and oversee the day-to-day operations of and strategy for the University Advancement CRM (Constituent Relationship Management) system. You will work closely with WSU Advancement (WSU Foundation & Alumni Association), as well as fundraising departments across the WSU System (6 campuses).
 

In this role, you will collaborate and partner with cross-functional leaders, colleges, units, and departments to continually develop and expand integrated, system-wide CRM strategic plans in support of University Advancement philanthropic initiatives. You will be accountable for coordinating communication strategies, UAT processes, and integrations; managing system customizations impacting business practices; and working to maximize the effectiveness of the CRM, improve the advancement and donor experience, and assist in achieving cohesive department and unit goals across the WSU system.

You will also have the opportunity to design and support integration across the WSU system, with focus on WSU Advancement’s strategic plan. You will re-engineer the CRM core strategies on an on-going basis to achieve specific, ambitious goals and to position WSU Advancement for the next level of long-term success in continuing to transform processes, appropriately increase access, and strategically support the overall WSU Advancement communities.

In this position, you will lead and supervise the work of assigned cross-functional teams, provide change leadership that improves CRM system practices and collaboration, promote CRM best practices, and may lead CRM trainings. You will also work and partner with the Director of Advancement Records and Data Strategy and unit AVP with planning to manage critical system areas and strategic partnerships to streamline business processes and ensure integrity of the CRM system and philanthropic campaigns.

Additional Information:

This is a full-time (100% FTE), permanent position. This position is overtime ineligible.

*This position is located in Pullman WA, and may be eligible for a remote or hybrid schedule*

Monthly Salary: $4,942.10 - $7,569.55 | Commesurate with experience and qualifications

In accordance with RCW 49.58.110, the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate’s current experience, education, skills, and abilities related to the position. Successful candidates typically begin up to mid-point of the salary range. For additional information, please review WSU’s Administrative Professional Compensation.  

Benefits: WSU offers a comprehensive benefits package which includes paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation and optional supplemental retirement accounts. For additional information, please review the detailed Summa