Enterprise Account Manager

Chapter 2 is partnering with Monday.com to build their GTM DACH team.

About the Company

monday.com is a Work OS that lets organizations manage all their work in one place. And like our platform, we are committed to building an organization with one shared mission.

We believe that the most effective teams are built on skills and passion, which is why in our recruitment process, in addition to learning about your background and experience, we really want to understand who you are and what empowers you.

Your Role

You will take ownership of a portfolio of enterprise-level accounts, driving their success and unlocking growth potential within their organizations. You’ll be responsible for building trusted advisory relationships and identifying expansion opportunities, including up-sell, cross-sell, and add-on opportunities. Your goal will be to leverage the platform to deliver real ROI for customers, helping them optimize their operations and make data-driven decisions.

This role is not only critical to maintaining strong relationships with large enterprise clients but also offers the unique opportunity to be a founding member of the new DACH regional site, in a 1BI ARR company, NASDAQ traded.

The position is hybrid with 3 days per week in the Munich office.

Responsibilities

• Proactively manage and nurture a portfolio of high-value enterprise accounts in the DACH region, becoming their trusted advisor.
• Demonstrate a deep understanding of the platform, mapping its capabilities to client needs and showcasing its value.
• Identify and drive expansion opportunities through up-selling, cross-selling, and strategic add-ons, working to meet and exceed quotas.
• Partner with key stakeholders and decision-makers at all levels to strengthen relationships and ensure ongoing business success.
• Consult with clients on internal processes, offering strategic insights to drive transformation across their organizations.
• Create and implement internal adoption and promotion strategies to increase awareness and usage of the tool within client organizations.
• Collaborate cross-functionally internally to ensure client success, providing feedback and insights to improve product and service offerings.
• Maintain accountability for the full sales cycle, from opportunity identification through to negotiation and closing, ensuring seamless contract management.

Your Profile

• Fluent German speaker and English, is a must.
• 5+ years of experience in B2B SaaS account management, ideally working with large enterprise clients (> €50-150K ACV).
• Proven track record of managing complex, multi-level client relationships, with a focus on growth and retention.
• Strong expertise in navigating long, complex sales cycles and managing enterprise-level account lifecycles.
• Proven experience in highly consultative sales, with the ability to deeply understand client needs and provide tailored solutions that drive long-term value.
• Exceptional presentation and communication skills, with the ability to build credibility with senior executives.
• Energetic and curious team player with strong communication skills, you are eager to contribute to the company culture, where success is rewarded through both performance and collaboration

Application Tip

We understand that candidates may feel they need to meet every qualification to apply. If you believe you are a strong candidate but don’t tick every box, please apply. We’d love to hear from you!