EverPro - Product Manager, Payments

EverPro - Product Manager, Payments – Remote

EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at EverCommerce.com.

We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here: https://www.evercommerce.com/about-us/careers/

We are looking for a Product Manager to focus on payments within Service Fusion, one of our EverPro products.

Founded in 2014, Service Fusion, now an EverCommerce company, serves nearly 7,000 field service contractors in over 20 residential and commercial service verticals with mission-critical business management software. While the largest segments of the customer base are HVAC, plumbing, electrical, and appliance repair contractors, our target customer is “anyone in a truck who comes to your home or business to perform a service.” Service Fusion allows such contractors to operate their business from anywhere with enterprise-level features at a small business price.

EverCommerce Payments and our industry-leading payment gateway, PaySimple, provide payment solutions for over 20,000 SMBs. Our APIs and SaaS products offer payment acceptance, billing automation, client management, e-commerce, mobile, and point-of-sale solutions tailored to the needs of service-based businesses.

Our ideal candidate is passionate about technology and creating solutions that simplify the lives of business partners, developers, and their customers. You have years of experience working with integrated payment solutions, analyzing customer needs, and working across multiple lines of business. You take an API-first approach to solving problems and can articulate partner and developer needs into endpoints, workflows, and documentation. You will work cross-functionally to ensure our solutions are easy to use, intuitive, and meet the needs of our developers, partners, and their customers. You value building trust and rapport with the people you work with and recognize its effect on your success.  

In addition to the primary commercial product role defined above, you have expert experience breaking down high-level initiatives and solution requirements into detailed features for execution by delivery teams. You are naturally curious and have a passion for solving real customer problems. In addition to payments experience, you have a proven track record of delivering API and SaaS solutions to the market. You utilize all data available to make informed and calculated decisions. You have an in-depth industry knowledge of payments-as-a-service and experience delivering solutions to simplify the lives of small and medium businesses.

Responsibilities: 

• Gain and maintain a thorough understanding of the business opportunities and challenges our customers experience daily. Align the Payments strategy and products to meet these opportunities and solve these challenges. 
• Lead product discussions, partnering closely with leaders across the business to ensure that customer voices are heard and needs are met.
• Create, refine, and execute the product roadmap to increase payment activation, enablement, growth, and retention.
• Clearly and regularly communicate the product requirements, vision, and priorities to engineers and stakeholders. 
• Use MVPs, prototypes, and experiments to learn rapidly and make data-informed decisions.
• Partner with Engineering to ensure the Product and Engineering teams are working as a cohesive unit focused on building and iterating on customer-centric products
• Leverage product analytics and customer research to frame and prioritize initiatives.
• Identify OKRs to track and measure with a focus on iteration and constant improvement.
• Serve as a product lead for multiple agile engineering teams and interact with them daily to create solutions that exceed customer expectations.