Manager, Systems & Technology (BSA/AML and OFAC Compliance)

The Manager, Systems and Technology for the BSA/AML and OFAC Compliance team will plan, manage, and direct the Systems and Technology team to integrate, maintain, and enhance systems development and technology in support of compliance objectives. The role requires a balanced focus on optimizing system functionality and strengthening data management practices, including governance of feeds used for transaction monitoring and sanctions screening. Provide innovative thought leadership to advise, recommend and execute changes and additions to systems capabilities, business solutions, systems architecture, systems integration, process improvements, and organizational capabilities. Lead efforts to implement enhancements that improve data quality, consistency, and accessibility to enable meaningful data-driven insights. Analyze and adjust branch work quality, staff performance, and systems and data-related processes and procedures to meet business goals. Serve as subject matter expert regarding branch functions, systems, data governance and procedural implementation. Manage daily activities of professional employees and/or supervisors. Support executive management in developing and executing strategic plans.

• Identify and resolve operational and performance gaps and obstacles; implement changes and improvements
• Supervise business activities related to user acceptance testing with business stakeholders
• Resolve escalated system production, testing and implementation issues; recommend incremental system solutions to mitigate and/or prevent system outages
• Advise and make recommendations to leadership to create/improve policies, detection systems and strategic control issues
• Establish and maintain effective vendor relationships, monitor vendor performance, ensure adherence to service level agreements, and identify additional product strategies and opportunities
• Collaborate with ETS to develop, integrate, and maintain department automated systems to ensure systems run smoothly and avoid conflicts/errors
• Collaborate with other business units, ETS, Delivery Channels, Digital Labs, Lending, Savings and Membership and vendors regarding process enhancements, program changes, new services, products, and technology
• Identify and develop innovative, creative and strategic initiatives for systems/process improvements
• Oversee development, coding, testing, debugging of programs, and systems diagnostic evaluations to improve automated processes and transactions; troubleshoot systems issues and coordinate resolution
• Monitor and analyze key performance indicators; interpret results of analysis and present recommendations, alternatives and implications to management
• Monitor work environment and direct allocation of resources to ensure adequate staffing to meet production and member service standards
• Serve as liaison to internal/external auditors; review and implement recommended/approved procedural changes
• Act as business data steward for department/division responsible for business decisions related to access controls and record retention schedule, defining data specifications, implementing data procedures, and ensuring data quality across applicable business subject areas; receive guidance from department business data trustee
• Provide forward thinking expertise in current and emerging trends, technologies, and practices
• Maintain thorough knowledge of and ensure compliance with applicable federal and state laws, rules, regulations, and NFCU policies and procedures
• Develop and implement new/updated policies, procedures, goals and priorities as necessitated by demands, changing conditions, and/or management request
• Oversee training and development programs for staff
• Perform other duties as assigned

• Expert knowledge of applicable federal and state laws, rules, and regulations
• Expert knowledge of banking/financial industry trends, products, services, and automated financial systems
• Extensive progressively responsible experience leading and managing a financial systems operation, preferably in a large financial institution, including operational and regulatory risks and controls
• Significant experience in large automated systems analysis, development, testing and deployment
• Extensive experience managing cross-functional, multi-dimensional teams and projects of the highest complexity which have business risk and impact
• Extensive experience supervising and leading employees
• Extensive experience working with all levels of staff, management, stakeholders, vendors
• Extensive experience managing multiple priorities independently and/or in a team environment to achieve goals
• Significant experience in vendor management
• Expert skill developing and implementing programs in a leadership r