Admissions Processing Specialist - Office & Admin Special Senior

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Working Title:

Admissions Processing Specialist - Office & Admin Special Senior

Institution:

Normandale Community CollegeOffice & Admin Specialist Sr

Bargaining Unit / Union:

206: AFSCME - Clerical and Office

City:

Bloomington

FLSA:

Non Job Exempt

Full Time / Part Time:

Full time

Employment Condition:

Classified - Unlimited

Salary Range:

$22.62 - $32.23

We are a proud equal opportunity and affirmative action employer, and we seek applicants with deep connections to the cultural communities to which our students belong. We actively seek and encourage applications from women, people of color, persons with disabilities, and individuals with protected veteran status.

Classification: Office and Administrative Specialist Senior

                          Unlimited, Full-time

                          8:00 AM to 5:00 PM (Monday – Friday)

*A flexible work schedule may be approved with up to two days remote work per week (if applicable)

Salary Range: Hourly from $22.62 to $30.62; Annually from $47,231 to $63,935

*Salary placement is dependent on education and experience

(Please note that a different range may be displayed elsewhere in this post due to a glitch, this is the correct range.)

The vacancy is posted on-line from Wednesday August 5 to Tuesday August 18 at 11:59pm

THE POSITION AND THE DEPARTMENT

Under limited supervision, the Admissions Processing Specialist contributes to the college’s strategic enrollment initiatives promoting a culture that supports diversity and inclusion in all forms. This position performs a very high volume of data entry, makes preliminary admission determinations, and ensures the highest level of data integrity and support for Postsecondary Enrollment Options (PSEO), undergraduate, and international student admissions. Responsibilities are completed in compliance with polices set forth by the Minnesota State system, state and federal policies pertaining to data privacy laws, state and federal government legislation and regulations, and college admissions policies. The work uses specialized software such as the Minnesota State student database system (ISRS), a customer relationship management tool (Admit Gold), document imaging software (Perceptive Content), student communication and ticketing tools (COMM100), and reporting tools (Power BI, Share Point). This position also provides exemplary customer service and support to both internal and external constituents. The individual in this position collaborates with other departments in Student Affairs and Academic Affairs to facilitate a student ready admissions experience.

This position will actively advance the college’s strategic goals, including to achieve equity in educational outcomes and to support a culturally responsive and service-oriented culture, through individual and departmental efforts.

YOUR QUALIFICATIONS

Minimum:

• Understand information sufficient to maintain complex records, files, notes, and logs.

• Document and records management sufficient to maintain electronic or paper files for efficient organization and retrieval of information.

• Receive and review source documents, compare documents to database information, and edit documents.

• Accurately input, verify, and edit electronic data.

• Locate, identify, and correct data entry errors.

• Compile, research, and analyze information from databases.

• Interpret and explain complicated program information in an understandable manner to customers, clients, and coworkers, such as policy, procedures, eligibility requirements, and application details.

• Respectfully engage with clients, coworkers, and customers, when handling difficult or complex problems and resolving escalated complaints or disputes.

Preferred:

• One year or more of recent high-level data entry performance within a college or university setting. 

• Commitment to creating equitable experiences for diverse student populations.

• Experience providing direct customer service in a college or university setting.

• Ability to manage multiple concurrent priorities and complete tasks within established deadlines.

• Knowledge of College, Minnesota State, Feder