Senior GWAC Manager

Overview

The Senior GWAC Manager will support the Order Management Director in overseeing daily order processing operations and managing assigned Governmentwide Acquisition Contracts (GWACs). This role assists in ensuring order lifecycle management from award through invoicing and collection, while maintaining compliance with federal acquisition regulations and contract requirements. This position serves as an operational resource and backup coverage to the Director, providing support in order management oversight, contract administration, compliance monitoring, reporting, and cross-functional coordination with Sales, Finance, Vendors, and Government Program Offices.

Responsibilities

GWAC Contract Administration

• Serve as a point-of-contact for assigned GWAC contract vehicles.
• Support Sales and Business Development teams in understanding contract requirements and usage guidelines.
• Assist in ensuring compliance with Federal Acquisition Regulations (FAR), agency policies, pricing rules, and contract-specific requirements.
• Coordinate required reporting and contract deliverables.
• Support contract business reviews with Government Program Offices.
• Assist with vendor onboarding and ensure vendors understand compliance requirements.
• Monitor Service Level Agreements (SLAs) and support performance tracking.
• Promote customer satisfaction and compliant contract growth.

Order Management Support

• Support the Director in managing the full Order Management lifecycle from award through invoicing and collection – during the Director’s absence.
• Process customer orders and generate purchase orders.
• Maintain documentation flow from award through closure/delivery.
• Support the purchasing manager by tracking purchase order status.
• Coordinate with Finance to support invoicing and collection efforts.
• Serve as the first point of escalation in resolving order, vendor, and invoice discrepancies.
• Maintain accurate data entry within CRM and ERP systems.
• Support proposal and sourcing efforts as needed.
• Assist with documentation and implementation of process improvements.

Qualifications

• Bachelor’s Degree in Business, Finance, Management, or related field or 10 years and minimum 3–5 years of management-level experience in federal government reseller operations, order management, or contract administration.
• Experience supporting federal contract vehicles (GWAC, IDIQ, BPA, etc.).
• Working knowledge of Federal Acquisition Regulations (FAR).
• Experience with ERP systems.
• Strong organizational skills and attention to detail.
• Effective written and verbal communication skills.
• Demonstrated customer service and problem-solving abilities.

General Information

MicroTech is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) and experienced provider of information technology and communications. MicroTech offers a wide range of professional services focused on providing cutting-edge solutions with the customer at the forefront of every decision we make. Solving complex business challenges is our passion — we provide effective, practical solutions that can increase productivity, and decrease costs. MicroTech has developed a well-earned reputation for best-in-class services and solutions using a repeatedly proven ISO 9001:2015 Quality Management System (QMS), ISO 20000 IT service management certification, and ITIL® management qualified business processes. We offer great pay, amazing benefits, and our company culture is strong. MicroTech is devoted to people development and providing high achievers opportunities to grow professionally. As an employee, you are surrounded by intelligent, driven colleagues and have the benefit of a culture that is focused on bringing out the best in everyone. Our benefits include: • Insurance (medical, dental vision) • Paid Leave (15 days per year for those with less than three years of service, 20 days off for those with more than three years of service) • 401k Plan with Employer Matching Contribution • 10 Company-Paid Holidays • Tuition Assistance • Voluntary Benefit Programs • Corporate Discounts MicroTech is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classes