Brilliant Support

The Gig:

You’re a forward-thinking, self-motivated, vibrant communicator with an undeniable talent for getting things done. You’re not afraid to ‘dive in’ and help clear the pathway for First Mates and Virgin Voyages so we can win together.

As a Sales Executive, you’ll play a key role in supporting our crew to achieve team objectives and exceed our sales goals. You’ll have your finger on the pulse of what is most important to our First Mates (travel agent partners) and you’ll think creatively to make sure our Sales Crew have the ‘Brilliant Support’ they need to wow our First Mates. You’ll genuinely care that our First Mates and Virgin Voyages are winners, together.

This is a very varied role that will involve direct contact with our First Mates (travel agent partners). You’ll create amazing relationships that contribute to our success. You’re passionate about problem-solving and going above and beyond to provide an industry-leading service. Your organizational skills will help us to improve productivity and ensure our small (but mighty) team has maximum reach across the First Mate community. 

This opportunity sets sail as a fully remote role based in the United States of America. To come aboard, you must currently reside full-time in one of the following states: AK, CA, CT, FL, GA, IL, IN, KS, KY, MD, MI, MN, MO, NC, NV, NJ, NY OH, OR, PA, SC, TN, TX, VA, WI. Please note that this list is regularly evaluated and subject to change at any time.

What You'll Be Up To:

• Manage the travel agent account on-boarding process to ensure new accounts in North America are approved and First Mates (travel agent partners) are welcomed and introduced to sales tools available.

• Oversee and ensure First Mates are correctly registered and engaged with our e-learning platform, Seacademy.

• Provide support to Red Hot Accounts (Strategic accounts) as requested by our Sales Managers.

• Organize and liaise with our accounts payable crew to ensure all invoices are recorded and paid in a timely manner.

• Provide sales operational support to Sales Leadership, Charters & Incentives lead, & Sales Managers through event planning, invite coordination, C&I quotes, Salesforce account management, and other vital tasks as directed.

• Organize the tracking of, and deliver the weekly status report out to sales leaders on all corporate and incentive quotes that were sent out to brokers and first mates. 

• Assist First Mates regarding any concerns pertaining to policies and procedures either directly or by contacting the appropriate department for resolution assistance.

• Conduct detailed research on bookings and commission as needed utilizing Salesforce, Seaware and other internal systems.

• The ability to make thoughtful decisions based on our corporate policies and customer service ethos.

• Manage the Commissions Inbox and field issues to the appropriate department.

• Manage cases in the Sales Queue (Salesforce.com case management system) in a timely manner as detailed in the Service Level Agreement.

• Act as the eyes and ears for the brand, identifying new opportunities and market developments.

Superpowers Required:

• Bachelor’s Degree

• Minimum 3-4 years in travel or hospitality sales; cruise industry preferred

• Knowledge of the cruise market and its sales strategies across a variety of segments l

• An appreciation for how paramount customer and partner experiences are for Virgin to be successful 

• A proven performance track record of personal and team sales results 

• An ability to think outside of industry norms 

• A passion to deliver on future results 

• Creativity and a desire to change things for the better 

• An energy that lights us up 

• A sense of unbridled optimism 

What Matters to Us:
At Virgin, your personality matters as much as how good you are at what you do. We want you to bring it to our hangout spot and help make the place even better. So, we won’t be surprised to hear that when people talk about you they say you are clever, on top of it, able to think ahead, intuitive, passionate and someone people respect and enjoy working with because you make things happen.

Virgin Voyages is committed to being an Equal Opportunity