Dedicated Account Representative

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

 

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SUMMARY OF POSITION:

Support Client General Manager and Customer contacts on a day-to-day basis with Travel Program.  Responsibilities include but are not limited to supporting client in day-to-day travel program, this can include compiling, tracking and executing deliverables, policy exception management, crisis management, pre and post trip reporting and Online Booking tool support.   Work with CGM supporting action plans and attending client calls.   Assist CGM in producing savings reports and any other reporting needed for business reviews. 

RESPONSIBILITIES:

• Completes reports as needed using INSIGHTS Tool
• Run KPI reports to identify trends & their impact to the client.
• Research and consolidates industry trends, sharing and applying knowledge to enhance review impact and positioning.
• Collaborates with Client Management to provide savings reports and any other reports required for Business Reviews. 
• Drives results by operating with a sense of urgency, employing effective time management to deliver results within deadlines.
• Supports other internal/external document production and internal/external projects as required.
• Provides functional support for MS Office applications (Word, PowerPoint, Excel) for data consolidation, analysis and client document needs.
• Provides overall Client Program support to the Client General Manager.
• Provides support and engages directly with the Client as needed to resolve escalated Customer Service Issues
• Support Online booking Tool updates and issue resolution

QUALIFICATIONS:

• Thorough knowledge of the Business Travel Industry.
• Experience using Amex GBT INSIGHTS Reporting Tool
• Online Booking Tool Support- Concur
• GDS Experience-  Sabre
• Experience working with a Global Account preferred
• Excellent PowerPoint, Excel, Word, & SharePoint skills
• Ability to work under pressure and maintain flexibility.
• Good understanding of travel related data.
• Ability to analyze & assess raw data to draw meaningful conclusions.
• Interaction and communication with diverse working styles, ability to build and leverage strong working relationships.
• Strong Project Management and organizational skills.  Ability to prioritize and manage competing demands to meet deadlines.
• Adaptation to change and new direction on short notice.
• Ability to identify issues or challenges requiring escalation.
• Ability to balance compliance with company initiatives.
• Ability to work under tight timelines and pressure of client driven deliverables / demands.
• Excellent written & verbal communication skills.

     

Location

United States - Virtual Location

     

     

The US national annual base salary range for this position is from $46,000 to $93,000.  The national range provided includes the base salary that GBT expects to pay for the role.  Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, this role may be eligible for an annual Performance Based Incentive, which rewards participants based on company performance, one of our metric-driven Sales Incentive Plans (certain direct sales roles only), or one of our Client Management Incentive Award (CMIA) programs.  An eligible employee can only participate in one of these plans during an eligible period.  For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

     

     

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our l