People Business Partner (HRBP)

Title: People Business Partner (HRBP)

Location: Austin, TX / Dallas, TX (hybrid)

Reports To: Principal, Sr. People Strategy Partner

About Hippo:

Hippo was built on a promise: make homeownership effortless. Nearly a decade later, that mission still drives us. We use technology and data to help our customers stay ahead of problems and protect what matters most.  

Today, that same tech-native approach powers our work beyond homeowners. Hippo operates as a diversified carrier platform, partnering with MGAs to deliver tailored program solutions that help them grow and deliver better customer experiences. Behind that work is a team that values ownership, curiosity, collaboration, and continuous improvement. 

If you're energized by building what's next, we'd love to meet you. 

About You: 

You are a credible, independent People Business Partner who thrives in complex, customer-facing environments. You bring hands-on experience supporting Sales, Service, or Claims organizations — and you understand the pace, accountability culture, and people dynamics that come with them. You manage the full HRBP cycle without day-to-day oversight: diagnosing org health issues, navigating employee relations (ER) with sound judgment, and translating business problems into people solutions that land.

You're as comfortable coaching a frontline manager through a difficult performance conversation as you are synthesizing engagement data to brief a senior leader. You hold a high bar for consistency and confidentiality, and you build trust quickly — with the people in the room and the ones who aren't. You bring a working knowledge of insurance, financial services, or a similarly regulated industry, and you're not looking to be handed a playbook.

What You’ll Do: 

• Serve primarily as the People Business Partner for customer-facing functions including Sales, Service, and/or Claims — advising leaders on org health, talent, performance, and workforce planning
• Translate business challenges into people recommendations; anticipate people risks before they become operational problems and bring a clear point of view to leadership
• Coach frontline and mid-level managers on performance management, difficult conversations, and team development with consistency and practical guidance
• Partner with L&D to strengthen manager and leadership effectiveness; connect managers to the right resources and close capability gaps within your client groups
• Drive culture and engagement within your client groups by identifying issues early, facilitating solutions, and tracking measurable progress
• Execute ER case management across Hippo from intake through resolution, with disciplined documentation and risk-aware judgment
• Advise managers on policy interpretation, conduct matters, and performance actions; ensure consistent and legally compliant application across client groups
• Partner with People Operations, Talent Acquisition, People Programs, and Total Rewards (compensation & benefits) to deliver integrated people programs; interpret workforce data to surface trends and actionable recommendations
• Contribute to cross-functional People initiatives and support the Director, People Business Partnerships on enterprise priorities as needed

Must Haves: 

• Bachelor's degree in Human Resources, Business Administration, or a related field; advanced degree a plus
• 5+ years of progressive HR Business Partner experience with demonstrated depth in employee relations and performance management
• Experience supporting Sales, Service, or Claims organizations — you understand the pace and accountability culture of customer-facing, operationally intensive functions
• Strong analytical capability; able to interpret workforce data, identify trends, and translate findings into clear recommendations
• Demonstrated ability to manage ER matters independently and in a consistent, risk-aware, and legally sound manner from intake through resolution
• Exceptional judgment, confidentiality, and the ability to build trust quickly with managers and leaders at all levels
• Excellent written and verbal communication skills; able to advise with clarity and hold a position under pressure
• Experience in insurance, financial services, banking, or a similarly regulated industry strongly preferred; familiarity with technology-enabled or operationally complex environments a plus

Nice to Haves: 

• Property & Casualty insurance experience
• HR certifications a plus: SHRM-CP, SHRM-SCP, PHR, SPHR, or GPHR

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