Technical Support Engineer - Wireless Products

Location:

Krakow, Lesser Poland, Poland

Job ID:

R0121937

Date Posted:

2026-03-06

Company Name:

HITACHI ENERGY SERVICES SP. Z O.O.

Profession (Job Category):

Engineering & Science

Job Schedule: 

Full time

Remote:

No

Job Description:

How You Will Make an Impact

• Provide technical support for system integrators and utility customers using Hitachi Energy Wireless Solutions
• Debug, resolve, and reproduce critical issues to ensure optimal customer experience
• Support integration and launch of new products at customer sites
• Prepare and configure devices for demonstrations, diagnostics, and application evaluations
• Perform remote and onsite service work, including equipment assessment and field upgrades
• Utilize Customer Resolution Management tools to track and escalate product issues
• Collaborate with developers, QA, and product management to improve solutions
• Participate in industry events, trade shows, and technical conferences to represent the organization

Your Background

• BSc or MSc degree in Telecommunications, Computer Science, Electronics, or a related field
• 3+ years of experience in customer support and testing of network protocols/telecommunication systems
• Strong knowledge of Wi-Fi standards, broadband applications, and host stack protocols (IPv4/IPv6/TCP/UDP)
• Advanced Linux skills and familiarity with database solutions (MySQL, Oracle)
• Excellent communication and interpersonal skills with a collaborative mindset
• Preferred: Experience with 4G/5G technologies, 3GPP specs, field testing, and debugging tools (Wireshark, QXDM)
• Familiarity with VMware setup and CRM tools for customer support is a plus
• Fluent in English; additional languages are an advantage

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