Front Services Senior Manager - NYNY

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:
The Front Services Manager at NYNY provides direction and leadership for the property Front Services/Bells team, consistent with the MGM brand. In addition, they will provide oversight to the Self Park Garages, Valet and Limousine services where applicable. Responsible for leading the Front Services team in achieving their stated operational and financial goals including managing labor and overall financial performance. Owns the execution of functional strategy and the operational direction of the Front Services team. Ensure high customer satisfaction and an exceptional guest experience, in accordance with MGM Resorts service standards. All duties are performed in accordance with company policies and procedures.

THE DAY-TO-DAY:

• Works closely with property leadership to implement strategic Initiatives provided by Hotel Strategy CoE for the Front Services / Bells department (including providing support to: Self-Park Garages, Valet and Limousine services where applicable)

• Leads the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for the Front Services / Bells team

• Responsible for employee engagement of the Front Services / Bells team, utilizing the tools provided through coaching, training, rewards and development

• Provides leadership and direction to maintain and improve the guest experience within the Front Services / Bells department, consistent with the company’s service standard.

• Interviews, selects, trains, supervises, counsels and coach's hotel operations staff for the efficient operation of the department

THE IDEAL CANDIDATE:

• 2+ Years of Prior Relevant Experience required

• Ability to work varied shifts, including weekends and holidays required

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

• Free meals in our employee dining room

• Free parking on and off shift

• Health & Income Protection benefits (for eligible employees)

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19521

Are you ready to JOIN THE SHOW? Apply today!