Healthcare Director of Business Performance, Standards, and Quality Assurance

Position Title: Healthcare Director of Business Performance, Standards, and Quality Assurance 

Reports To: Director of Finance 

Location: Based at home, but will be expected to travel

Salary: $115,000-$140,000

 

Morrison Healthcare is a leading national food and nutrition services company exclusively dedicated to serving more than 600 hospitals and healthcare systems. Morrison's hospital kitchens, restaurants, and cafés feature socially responsible practices and exceptional guest experiences. The company's comprehensive Mindful Choices® wellness and sustainability platform includes the latest in healthful eating and an understanding of behavioral change in food consumption. Morrison's alignment with Partnership for a Healthier America's (PHA) Hospital Healthy Food Initiative positively impacts up to 41 million patients and 500 million hospital meals annually. Morrison has been named one of Modern Healthcare's "Top 100 Best Places to Work in Healthcare" for the past five years, and Training Magazine's Top 125 organizations for the past six consecutive years. The company is a division of Compass Group and has more than 1,200 registered dietitians, 300 executive chefs, and 17,000 professional food service team members.

 

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email then you can check the status under Careers in PeopleHub by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com. Click here to view the step-by-step instructions to refer a friend to this position.

Job Summary

The Director of Standardization will be responsible for identifying and executing strategic initiatives to drive operations excellence in each service line of the business and address specific client requests related to systemwide initiatives across the scope of our business. This individual will report to the Regional Vice President with a dotted line to the Division Director. The overall goals of this position are to find business efficiencies through innovative solutions and execute on large project initiatives to result in client retention. Initiatives will align with overall Division strategy, regional metrics, and client-specific needs. This will be accomplished through interaction with clients, operators, and field support.  

Key Responsibilities:

• Evaluates existing business processes and makes specific recommendations to improve the operation
• Provides support and assistance to the account in the ongoing reporting and development of network reporting, dashboard key performance indicators and operational reporting requirements
• Act as a liaison between operations, field support, and clients to align strategy and goals of the business partnership
• Leverage data analytics to identify strategic initiatives
• Build rapport and trust with key stakeholders to communicate initiatives
• Manage project plans (define scope, resources, timeline, metrics of success)
• Share best practices across the region
• Performs other duties as assigned

Qualifications:

• Bachelor’s degree required
• PMP and/or Lean Sigma preferred
• 5 years experience managing large, complex projects
• Proven ability to define and execute change strategies
• Proven ability to influence and manage resources without direct reporting relationship
• Proven ability to address competing priorities with a positive, can-do attitude
• Proven business analytical capabilities to solve and execute on complex business issues
• Excellent oral and written communication skills to tailor communication at all levels of the organization
• Proficiency in Microsoft Office
• Travel as needed

Apply to Morrison Healthcare today!