Global GTM Business Operations Analyst

What puts customers at risk isn’t always what they think.

Mimecast is seeking a Global GTM Business Operations Analyst to join our growing team. In this role, you will support global sales process system inquiries. This position will be essential to the go-to-market organization and sales team’s success and will focus on quickly triaging inbound system inquiries from the global sales and operations teams and testing new functionality, system bugs, and enhancements.

If you are process-oriented and a data-driven professional with good communication skills and a growth mindset, and you enjoy and take pride in owning and improving your area of work, this could be the position for you!

What You'll Do

• Manage a queue of inbound system and territory related inquires from the global sales and ops teams.

• Triage and solve Level 2 issues

• Participate in UAT (User Acceptance Testing) of new GTM system functionality

• Participate in defining, documenting, and implementing new sales functionality

• Support the sales team

• Collaborate with the IT team and Tier 1 support team on queue routing.

What You'll Bring

• Experience with Salesforce CRM (functionality, data structure, reporting) & other GTM business applications supporting a revenue intelligence stack

• Power user in spreadsheet software (Excel, Google Sheets) or other data analysis tool

• Strong attention to detail and identifying gaps through data analysis

• 2+ years of B2B related work experience, preferably at a fast-growing company

What We Bring

At Mimecast, we offer more than just a job; we provide a pathway to a rewarding and fulfilling career. Joining our team means gaining access to a vibrant workplace culture that fosters innovation, collaboration, and continuous learning. With opportunities for professional growth and development, along with a supportive environment that values diversity and inclusivity, Mimecast empowers individuals to thrive and make a meaningful impact in the rapidly evolving world of cybersecurity and cloud technology.

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DEI Statement

Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.

We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.

If you require any adjustments or accommodations due to a disability, or any other reason that may help you in your interview process, please let us know by emailing careers@mimecast.com.

Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.