Director, Account Management

Company Description

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

Job Description

NBCUniversal Global Advertising & Partnerships is seeking a Director of Account Management a pivotal leadership role responsible for overseeing the Account Management function and growth within our organization. 

As an ideal candidate, you will:

• Have robust experience partnering with agency holding companies across programmatic, streaming, and linear executions.
• Be a strategic thinker with a customer-centric mindset and focus on supporting business growth
• Have experience playing a crucial role in maintaining and expanding the Account Management organization.
• Lead a team of account managers, collaborate with cross-functional teams, and champion client satisfaction and retention efforts.
• Possess strong leadership skills with the ability to inspire, motivate, and develop a high-performing team.

Key Responsibilities:

Leadership and Team Management:

• Responsible for leading a team goal and focused on driving incremental revenue, upselling & client retention.
• Provide ongoing support, guidance, and performance feedback to Account Managers, ensuring alignment with business goals while supporting potential career aspirations.
• Oversee the onboarding and training processes to ensure team members integrate smoothly and are set up for success. Routinely survey to understand or anticipates the training and development needs of the team.
• Excellence in relationship building and communication skills, with the ability to engage with internal and external senior-level executives.
• Demonstrated ability to work collaboratively with cross-functional teams and all levels of management.

Client Relationship Management:

• Serve as an escalation contact for key clients, building and maintaining strong, long-term relationships.
• Drive continuous improvement initiatives to enhance service delivery and operational efficiency, furthering premium service standards to our clients.
• Implement performance and reporting deliverables to monitor and improve campaign performance.
• Possess expert understanding of linear and digital media management, digital and streaming campaign diagnostics, and optimization within a biddable auction advertising environment.

Operational Excellence and Automation Strategy:

• Drive continuous improvement initiatives to enhance service delivery and operational efficiency for the betterment of the ad revenue and clients.
• Oversee the operational aspects of account management, ensuring efficient processes, resource allocation, and compliance with industry standards.
• Proven ability to analyze large datasets, identify opportunities, and drive strategic action.
• Demonstrated ability to work collaboratively with cross-functional teams and all levels of management.

Qualifications

• 8+ years of proven client service management experience
• Bachelor's Degree or Equivalent Experience in Marketing, Advertising, Business, or a related field
• Must have unrestricted work authorizatio