Shift Supervisor-Navigation HUB (Day/Swing) (77262)

POSITION: Shift Supervisor, Navigation HUB

PROGRAM/LOCATION: Navigation HUB, San Jose

SHIFT: Day/Swing

SUPERVISOR: Navigation HUB, Program Manager

STATUS: Full Time/Non-exempt

COMPENSATION: $36.99/Hourly

ABOUT HOMEFIRST

Established in 1980, HomeFirst™ is a nonprofit organization passionately working to end homelessness. We serve the Bay Area community through low-barrier programming and systems leadership – meeting each person where they are by offering support and resources that address immediate and long-term housing needs. With nearly 45 years of experience, we view housing as a fundamental human right and understand that solving homelessness requires a collaborative effort.

 POSITION OVERVIEW

The Navigation Hub is a low-barrier, non-congregate, tent-based shelter site that will function as a triage location for single adults and couples over the age of 18.  The Hub will be an initial service location when households are or will be relocated from encampments near City of San José waterways and neighborhoods before referral to other locations in the shelter system. The Hub will have low-barrier entrance and operate from a Housing First perspective, using trauma-informed Harm Reduction Principles that prioritize reduced harm from substance use over sobriety enforcement.

The Navigation HUB consists of 48 regular and 8 ADA-accessible tents in a fenced setting where participants can access basic needs services including food, water, and showers, and case management services. The Navigation HUB will offer a variety of supportive services, community engagement and direct contributions to help each participant achieve stable housing. Sites will be fully staffed and operate seven days per week, 24 hours per day with on-site security services.

The Shift Supervisor is responsible for the overall day-to-day operations and supervision of Resident Advocates. They ensure program compliance and service delivery standards are met while fostering a safe and welcoming environment. 

REPORTING RELATIONSHIPS

This role reports to the Program Manager.

PRIMARY RESPONSIBILITIES

Direct Client Service (90%)

• Works collaboratively with Program Manager to ensure service delivery standards are met
• Responsible for the care, safety, and supervision of program participants, guests, and staff
• Implement and enforce Navigation HUB guidelines and Navigation HUB site rules by program participants
• Assist with administrative duties to support the Program Manager, including screening applications, preparing reports, creating schedules, and securing staff coverage as needed
• Assist with interviewing, recruiting, and training staff
• Ensure the minimum staffing requirements per shift are met
• Participate in staff progressive discipline, including the development of Corrective Action Plans
• Ensure incident reports are accurate and completed promptly
• Welcome guests to the facility, including program participants, volunteers, staff, and community members
• Ensure Resident Advocates document all services provided into HMIS within three business days
• Provide supervision, job coaching, and support to staff
• Meet with each staff individually regularly