Solution Delivery Analyst Manager

As a Solution Delivery Analyst Manager, you will be responsible for leading a team of Solution Delivery Analysts, focused on close business partnerships across the Enterprise to deliver high-value strategic technology solutions.

The incumbent in this position is expected to model the following practices daily: 1) Demonstrates alignment with the company's mission and core business values; 2) Collaborates with key internal/external resources; 3) Participates in ongoing self-development.

Essential Functions:
• Hires, develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS)
• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
• Develops and manages Solution Delivery Analyst processes for supporting projects through the process of scoping, sizing/estimating, planning, and value delivery
• Drive and develop solutions for Enterprise Software like D365 Finance & Operations or Salesforce
• Delivers efficient, quality, and modernized strategic technology solutions to the enterprise, to be supported by operational teams
• Creates, leads, and executes advancements in Business Excellence principles, methodologies, and best practices which produce high impact business results through project delivery
• Facilitates sessions with requesting stakeholders and Demand Discovery team members to document high-level requirements for sizing and/or SOW content; Partners in building business case / Return on Investment (ROI) for Executive Summaries used in the project approval, prioritization & planning processes
• Coordinates with Product Management resources to ensure Technology and Product roadmaps are in sync; Coordinates across IT teams to ensure proposed solutions are aligned with HOLT Technology & Architecture standards
• Coordinates and Drafts project sizing estimates and/or advises Demand Management team of sizing factors
• Participates in Demand Management Request for Proposal (RFP) process in partnership with Procurement & Legal team members for vendor selection on technology projects
• Ensures selected vendor/technology meets relevant business and technical requirements
• Participates and/or leads team members assigned to projects teams in ensuring that technology solutions meet defined requirements, including analysis, testing, documentation, and training; Creates and manages high-quality, consistent project documentation
• In partnership with Change Adoption, develops pre/post measurement metrics for solution delivery, and release metrics (ROI, Key Performance Indicators [KPIs])
• Ensures clear and consistent transition of process & solution knowledge to operational (Run the Business) teams.
• Collaborates with IT leadership across multiple teams to create standards in process, policies & procedures.
• Complies with all company policies, procedures, and standards
• Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Performs other duties as assigned

Knowledge, Skills, and Abilities:
• Specific experience with Enterprise Software such as D365 Finance & Operations or Salesforce, including implementation experience
• Experience with Solution Delivery Analyst and Product Owner roles & duties, and team leadership roles
• Demonstrates a practical sense and ability to build strong partnerships in a dynamic, diverse, and collaborative team environment with changing and fluid needs
• Able to effectively work and negotiate with Senior Executives and Product Owner/Manager roles on strategy, standards, and technology requirements
• Strong critical thinking and analytical skills with the ability to translate complex concepts, models, and analysis into understandable business and technology terms
• Superior team and interpersonal skills - need to work effectively with executives and stakeholders across the Enterprise
• Solid understanding of business unit operations and key functional processes is required
• Strong verbal and written communication skills needed to effectively convey key concepts across the Enterprise
• Proficient in Microsoft tools (Word, Excel, PowerPoint) and other project management software tools

Education and Experience:
• Bachelor's Degree from an accredited university with emphasis in Business or equivalent industry experience required
• 2 years of experience implementing D365 Finance & Operations or Salesforce is required
• 2+ years implementing Agile or working in an environment with Agile is required
• 3 years of experience in Solution Delivery Analyst role wit