Customer Success Specialist

Customer Success Specialist

The Truterra Customer Success Specialist is a full time role that is responsible for supporting Truterra’s data management sales and services. This role plays a critical role in managing and expanding our relationships with Truterra’s agriculture retailers. This position is responsible for tracking and promoting our data services, educating ag retailers on our offerings, and driving sales to support sustainable agricultural practices. This role is crucial to our goal of financially rewarding farmers for implementing sustainable field management practices that help improve our environment. This role will also be responsible for account management, project management oversight, data-related training, and coaching for retailers. Candidate must be able to execute complex processes with high attention to detail.

This is a virtual/remote role that can be located anywhere in the US.

Primary Responsibilities:

70% Account Management:

• Maintain assigned territory of ag retailers. This includes a list of retailers where you are the single point of contact and a list where you have to work with a Truterra outside salesperson as well.

• Build and maintain strong, long-term relationships with Truterra-aligned ag retailers to ensure satisfaction and loyalty

• Proactively reach out to agriculture retailers to introduce our data services, understand their needs, and offer tailored solutions

• Track and analyze ag retailer’s progress and trends to provide insights and recommendations for optimizing our services

• Lead Truterra program launches within assigned territory and being the conduit between supporting teams and assigned ag retailers

• Build data management strategy within ag retailer settings and providing oversight to implementation and tracking

• Communicate directly with retailers and/or growers to collect field management data and maintaining communications throughout the process

• Ability to quickly form strong relationships with key partners, ag retailers and/or growers

• Reporting any retailer and/or grower concerns or questions to the team and relaying answers back to the retailer or grower

• Be the voice of the customer and work closely with the Customer Experience team to relay ag retailer and grower feedback to contribute to program enhancements

• Conduct presentations and demonstrations to educate ag retailers about our sustainability programs, their benefits for them and their grower customers

• Be the source of knowledge on all things Truterra program execution and data for assigned retailers.

20% Data Management:

• Review data collected by assigned retailer to ensure it is complete and meets data standards.

• Support management of Truterra program timeline and milestones with assigned ag retailers

• Provide frequent data management timeline updates to assigned ag retailers and the Customer Success Manager for overall program tracking

• Maintain accurate records of activities and customer interactions in our CRM system, providing regular updates to management

10% Strategic Development/Testing:

• Assist in developing new processes or improving current processes around data collection, program execution and other operational processes.

• Be a leader in testing new processes and technology that ag retailers will use

Experience:

• Bachelor’s degree or higher required, or equivalent work experience

• 1 or more years of sales/customer-facing experience required

• Ag background required; strong understanding of agricultural practices, ag sustainability issues, and data analytics

• Experience with the agricultural retail industry

• Proficient using Microsoft Excel, CRM software and data analysis tools

Competencies/Skills:

• Strong problem-solving skills with ability to think and process feedback efficiently

• Ability to prioritize time to meet demanding deadlines

• Proven ability to interact well with customers, suppliers, employees and management of all levels

• Interpersonal skills and strong networking ability

• Excellent communication and presentation skills, with the ability to convey complex information clearly

• Self-motivated with a results-driven attitude and strong organizational skills

• Ability to train others and provide feedback