1st Level Support with Croatian and Serbian

<h3>Company Description</h3><p>At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives.</p><p>Bosch Service Solutions is part of Bosch Group and a leading global supplier of Business Process Outsourcing for complex business processes and services. Using the latest technology, the opportunities of the Internet of Things and speaking over 18 foreign languages, Bosch Service Solutions Timișoara operates successfully in two fields: Business Services and Shared Services. The experts offer support in areas such as Finance, Accounting, Controlling, Purchasing and Sales Commercial. The team of professionals, also have expertise in areas such as Technical and IT, Customer Care, Production Support and other services. </p><p>Our responsibility goes far beyond business. We’re independent of stock markets and bound to the purpose of the Robert Bosch Foundation; our success directly benefits society, the environment, and future generations.</p><p>Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.</p><h3>Job Description</h3><ul><li>Respond to all calls, emails and common requests for technical 1st level support</li><li> </li><li>• Analyse technical problems (root cause analysis) and provide technical assistance to customers via phone, email or chat making use of remote access tools</li><li> </li><li>• Follow defined work instructions and escalation processes for all possible types of incidents, Provide necessary data/logfiles for a deeper analysis of the following support levels.</li><li> </li><li>• Track all incidents in our internal incident management system</li><li> </li><li>• Maintain communication with other Bosch sites, departments and colleagues which are engaged into the support processes</li><li> </li><li>• Input for FAQ and knowledge data base</li><li> </li><li>• Establish good relationships with colleagues and customers in order to achieve a correct flow of information</li><li> </li><li>• Willingness to work in the office and/or remote according to business need</li><li> </li><li>• Use free time to engage in own continuous learning and to delve into various topics you may encounter in your daily work</li></ul><h3>Qualifications</h3><ul><li><strong>Education: </strong>Technical education in IT systems or experience and advanced knowledge in hardware and software support topics</li><li> <strong>Experience and know-how: </strong>Professional experience in a customer facing position would be an advantage</li><li><strong>Languages: </strong></li><li><strong>Serbian and Croatian</strong> oral and written communication skills level C1 (minimum) required,<strong>Romanian</strong> oral and written communication skills level C1/C2 required, <strong>English</strong> oral and written communication skills level B2 (minimum) required.</li><li> <strong>A team player </strong>who is 100% service and solutions focused</li><li> <strong>Methodical troubleshooting </strong>skills required</li><li><strong>Working knowledge </strong>of SAP would be an advantage</li><li> <strong>Previous experience </strong>or affinity with automotive electronics would be an advantage</li><li><strong>Soft skills required: </strong>Customer orientation, professional communication, team player skills, able to work in difficult situations</li><li><strong>Willingness </strong>of taking over responsibility for assigned projects as needed</li></ul><p> </p><h3>Additional Information</h3><p><strong>#LikeABosch Benefits:</strong></p><p> </p><ul><li><strong>Flexible benefits</strong> - On top of your salary, we offer you 2700 Ron / year, via your benefits account, which can be used according to your preferences;</li><li><strong>The 13-th salary - </strong>Your contribution to Bosch is valuable. Celebrate a successful year with the 13th salary, just in time for the winter holidays; </li><li><strong>Meal tickets -</strong> A balanced diet includes at Least one hot meal per day, therefore we offer you meal tickets with a value of 25 Ron;</li><li><strong>Flex-time possibility</strong> - We care about your personal schedule, therefore we try to offer you flexible working hours, according to personal and business needs. Please discuss with your team Leader;</li><li><strong>Home office</strong> - We want you to work however fits you best. We offer the standard possibility to work from home 50%-100% of the time. This percentage could be higher or Lower according to personal and business needs. Talk to your team Leader for detailed information.</li><li><strong>Medical subscription</strong> - We know how important health is, so you get a medical subscription through the Regina Maria network, paid by the company;</li><li><strong>Relocation package</strong> - If you’re being recruited from more than 50 km, we provide a standard relocation package of 500 Euro (conditions apply). This is a one time fee, paid to