Banking Center Manager

Summary: Plans, directs and organizes the sales and daily operational activities of assigned Banking Center to include lending, new accounts, cashiering and customer needs by following established procedures; maintains communication between Banking Center and Regional Management; accountable for all activities and performance of Banking Center; and exemplifies and encourages Core Values by performing the following duties personally or through subordinate supervisors.

Duties and Responsibilities include the following.

• Manages a single banking center with deposits of less than $25 million.
• Primary focus of role is on day-to-day operational execution and sales strategy within a small sales force
• Occasional contribution to broader planning within area of expertise:  20% strategic, 40% tactical, and 40% transactional.
• Manages all functions and has ultimate responsibility for achievement of sales goals, operational activities and staff of Banking Center.
• Develops new outside business; oversees and ensures sales of new and existing business inside the Banking Center and promotes new sales generation outside the Banking Center.
• Ensures quality levels of customer service.
• Ensures and oversees development and training of staff, providing effective and motivating coaching and training to the team in areas such as career development, sales skills and service experience.
• Oversees administration of all personnel issues.
• Ensures the protection of all bank assets through compliance with operational audit procedures.
• Formulates annual budget in conjunction with Regional Management; operates within established budget.
• Develops and manages banking center business plan.
• Responsible for consultative sales systems, product education, promotions, and merchandising.
• Focuses on sales activities both inside and outside of the bank. Maintains and develops relationships with existing small business customers. Refers to other lines of business within the bank (ex: insurance, investments, commercial).
• Provides leadership, coaching and mentoring to Banking Center staff.
• Evaluates staff members’ work performance by preparing monthly reviews, daily celebration of successes and coaching on less than extraordinary performance.
• Serves as liaison between the Banking Center and Management by preparing and reporting on operations, sales, and productivity.
• Collaborates with Human Resources in decision making process regarding hiring, promotions, suspensions and/or terminations.
• Assists in the implementation of new products or programs to help provide better service to customers and stimulate new growth.
• May perform duties of Loan Officer, Personal Banker, Relationship Banker or other operational positions.

Supervisory Responsibilities                                                       

Manages one to two subordinate supervisors who supervise a total of one to five employees in the Retail Staff.  Is responsible for the overall direction, coordination, and evaluation of these units.  Also directly supervises one to ten non-supervisory employees.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Competencies - To perform the job successfully, an individual should demonstrate the following competencies:

Analytical and Design - Collects and researches data; Designs work flows and procedures; Demonstrates attention to detail.

Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions.

Interpersonal Skills/Customer Service - Maintains a high level of confidentiality; Remains open to others' ideas and tries new things; Manages difficult or emotional customer situations; Responds promptly to customer needs; Meets commitments.

Oral and Written Communication - Listens and gets clarification; Responds well to questions; Participates in meetings; Writes clearly and informatively; Able to read and interpret written information.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Contributes to building a positive team spirit; Supports everyone's efforts to succeed.

Change Management and Delegation - Communicates changes effectively; Prepares and supports those affected by change; Delegates work assignments.

Leadership and Managing People - Inspires and motivates others to perform well; Accepts feedba