Customer Service Representative

Company Description

About Us
At Captura Hall, we specialize in delivering innovative project solutions that drive success for our clients across diverse industries. Our team is built on a foundation of collaboration, precision, and excellence, ensuring every project is executed with quality and efficiency. We believe in empowering our employees to grow professionally while contributing to meaningful, high-impact work.

Job Description

Job Description

We are seeking a dedicated and professional Customer Service Representative to join our team in Tampa, FL. The ideal candidate will serve as the first point of contact for our clients, providing outstanding support, addressing inquiries, and ensuring a seamless customer experience. This position requires excellent communication skills, problem-solving abilities, and a customer-focused mindset.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.

• Provide detailed information about products and services.

• Resolve customer complaints and escalate complex issues when necessary.

• Maintain accurate records of customer interactions and transactions.

• Collaborate with internal teams to ensure customer needs are met.

• Follow company procedures and guidelines to ensure consistent service quality.

Qualifications

Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.

• Proven experience in customer service or a related field.

• Excellent verbal and written communication skills.

• Strong problem-solving abilities and attention to detail.

• Proficiency with basic computer applications and CRM systems.

• Ability to work independently and as part of a team.

Additional Information

Benefits

• Competitive salary ($52,000 - $55,000 per year).

• Opportunities for professional growth and advancement.

• Comprehensive health, dental, and vision insurance.

• Paid time off and holidays.

• Supportive and collaborative work environment.

• Full-time position, Monday to Friday schedule.