Global Talent Acquisition Operations Lead

At Zelis, we Get Stuff Done. So, let’s get to it! 

  

A Little About Us 

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.

  

A Little About You 

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview

The Global Talent Acquisition Operations Lead is responsible for shaping and evolving the operational strategy that enables Talent Acquisition to deliver exceptional hiring outcomes at scale. This role oversees the processes, technology, analytics, governance, and strategic programs that power the recruiting function, while identifying opportunities to leverage emerging technologies—including AI—to improve recruiter productivity, candidate experience, and operational effectiveness.
This is a senior individual contributor role that leads through expertise, influence and execution.

What You'll Do

Drive Operational Excellence

• Develop and continuously improve global Talent Acquisition processes, standards and governance.
• Identify opportunities to simplify workflows, automate manual work and improve the recruiter, hiring manager and candidate experience.
• Lead operational initiatives that improve efficiency, quality and scalability.

Own Talent Acquisition Technology Enablement

• Serve as the business owner for Phenom (our CRM), including roadmap planning, feature adoption and ongoing optimization.
• Partner with HR Technology to prioritize enhancements across the Talent Acquisition technology ecosystem, including Workday Recruiting and Phenom.
• Stay informed on emerging recruiting technologies, AI capabilities, and industry best practices, recommending innovations that improve recruiter productivity and candidate experience.
• Gather business requirements, evaluate solutions and support implementation of new capabilities.
• Lead quarterly enhancement planning and user adoption activities.
• Develop and execute change management and communication plans that support successful rollout and adoption of new recruiting technology capabilities.

Lead Strategic Programs

• Lead cross-functional Talent Acquisition initiatives from concept through implementation.
• Partner with business leaders and cross-functional stakeholders to optimize the organization's contingent workforce hiring processes and support the evaluation, implementation, and ongoing optimization of contingent workforce solutions, including a Vendor Management System (VMS).
• Serve as the Talent Acquisition operational owner for the contingent workforce program, partnering cross-functionally with Procurement, HR Enablement, Technology, and business leaders to optimize processes, vendor partnerships, and the overall experience for hiring managers and contingent workers.
• Develop project plans, manage stakeholders and drive successful execution.

Deliver Data & Insights

• Develop executive dashboards and reporting.
• Develop meaningful insights and recommendations that influence Talent Acquisition strategy and business decision making.
• Translate data into recommendations that improve hiring outcomes.

Vendor & Partner Management

• Manage relationships with Talent Acquisition vendors, evaluate  performance and maximize value.
• Evaluate new technologies and external partners, developing business cases and recommendations that support the evolution of the Talent Acquisition function.

Ensure Operational Excellence & Compliance

• Maintain recruiting processes that support compliance a