Hearing/Speech Technician 2 - Audiology Support Staff - Full Time

Discover Vanderbilt University Medical Center:  Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

Audiology - Support Staff

Job Summary:

The Vanderbilt Bill Wilkerson Center, Division of Audiology, is seeking a motivated employee to work in our hearing aid lab. The position involves patient care helping both adults and children troubleshoot hearing devices. The position also involves answering patient phone calls, tracking devices that come through the clinic, and shipping / receiving devices for the department. The applicant will work closely with other lab technicians and audiologists. Lastly, the applicant may be crossed trained to check in patients and collect patient payments. Successful lab technicians are friendly, detail oriented, able to prioritize in a fast-paced environment, and work well with others.

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KEY RESPONSIBILITIES

• Assist same day clinic patients with hearing aid repairs, supplies, earmold pick up and accessory Bluetooth pairing.
• Document and bill for patient care in same day clinic
• Schedule same day clinic patients for services and return patient phone calls.
• Respond to patient messages and provider clinical messages.
• Enter hearing aid devices and earmolds into TIMS when they arrive for inventory maintenance.
• Quality check of invoices with our negotiated prices.
• Charge hearing aids and devices and then put them away on providers’ s shelves or drawers in preparation for appointments.
• Ship items back to manufacturer for repairs, remakes, or refunds via USPS, UPS, or FedEx
• Ship paid items to families per their requests USPS, UPS, or FedEx
• Order devices and earmolds per Track aid or custom hearing aid forms
• Order supplies when items are low or outdated.
• Maintain good rapport with our vendors.
• Notify staff when there is a delay with certain supplies or hearing aids.

TECHNICAL CAPABILITIES
• Audiology Patient Documentation (Intermediate): Demonstrates mastery proficiency in documentation practices. Documents in the appropriate templates and utilizes only approved abbreviations within patient documentation. Meets institutional standards for quality and timeliness of documentation. May orient new staff to departmental and VUMC documentation standards. Will complete accurate chart audits of co-workers’ documentation.
• Quality Assurance (Novice): Has provided continuous analysis and evaluation of assignment work processes, constantly striving for improvement in the way tasks and activities are accomplished by questioning their value to the process and contributing creative solutions. Has participated in the process of establishing, communicating and monitoring standards for quality and excellence. Demonstrates the ability to actually work on and improve a current business process, product or service.
• Audiology Patient Education (Intermediate): Communicates functional impact of assessment findings, treatment interventions, diagnosis, and disease process. Adapts communication to the level of understanding of the patient. Determines comprehension and need for repetition and/or revision of counseling methods. Promotes public awareness and prevention of communicative and related disorders through local, and regional presentations to patient groups (e.g. American Tinnitus Association, Vestibular Disorders Association etc). Generates measurable improvement in understanding and quality of life of patients and their families.
• Equipment Maintenance (Novice): Possesses sufficient fundamental proficiency to successfully demonstrate the ability to maintain equipment, products, or systems in practical applications of moderate difficulty. Assures that parts inventory is sufficient.

Allied health is among the fastest growing occupations in healthcare today. This area can be defined as credentialed professionals who perform supportive, diagnostic, and therapeutic health care services to promote health and prevent disease in a variety of setting