Customer Service Manager II

 

 

 

 

 

Position Title: [[Customer Service Manager II]] 

Pay Grade: [[12]] 

Reports To:

Salary:  [[$68,000]]

Other Forms of Compensation: [[none]] 

 

Growth. Opportunity. Excellence.

Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.

Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation.  Together, we’ll continue to transform our industry.

Come grow with us. We are Canteen.

 

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email then you can check the status under Careers in PeopleHub by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com. Click here to view the step-by-step instructions to refer a friend to this position.

Job Summary

 

 

The Customer Service Manager maintains cultural alignment between the client’s vision and the guest experience. They drive guest service strategy and set the standard throughout the business, establishing the metrics for success.

Key Responsibilities:

 

• Proactively leads innovation in hospitality
• Assures product standards are consistently delivered to assure an exceptional experience
• Promotes a culture of high associate engagement and performance
• Creates a comprehensive annual learning and engagement plan for operations team
• Identifies areas within the account to assist with increasing and/or maintaining client satisfaction
• Effectively handles escalated calls, complaints, questions, and queries as needed
• Performs other duties as assigned

 

Qualifications:

 

• Bachelor’s Degree preferred
• Minimum of ten years’ experience in customer service, including at least 5 years in management
• Demonstrates working knowledge of the accounts, budgets, associates, and client standards
• Experience in conducting post-implementation discussions with client management and other team members to determine satisfaction levels
• Experience in identifying additional client requirements for product, service, and education
• Exceptional analytical and listening skills

 

 

Apply to Canteen today!

Canteen is a member of Compass Group USA

Click here to Learn More about the Compass Story

 

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San F