Sr. Director, CFC Enablement Lead - Oncology

CFC Excellence is a Center of Excellence (CoE) dedicated to advancing how Commercial Customer-Facing Colleagues (CFCs) work through strategic investments in tools, processes, systems, and AI-enabled capabilities. The CoE identifies and scales both internal and external best practices to drive field force effectiveness, connecting enterprise innovation with Business Unit execution.

The team’s mission is to improve the CFC experience, recognizing that strong enablement, grounded in data, analytics, and responsible AI, to drive higher call quality, better customer experiences, improved productivity, and measurable business impact in support of patient outcomes and commercial objectives.

This is a rare opportunity to sit at the intersection of Oncology commercial strategy and enterprise AI-enabled innovation, two of the highest-priority areas across Pfizer’s commercial organization. As the Senior Director, CFC Enablement Oncology, you will help to shape how one of the world’s leading Oncology businesses enables its field force, while simultaneously working to scale capabilities that define the future of CFC/HCP engagement. You will operate with broad visibility across the Oncology Business Unit and the CFC Excellence Leadership Team (CFCE LT), with direct influence over tools, insights, and ways of working that reach thousands of colleagues and, ultimately, patients.

Role Summary

The Senior Director, CFC Enablement – Oncology is a senior strategy and operations role reporting to the VP, CFC Excellence, with dual accountability. First, the role serves as a strategic thought partner and member of the Oncology Customer Engagement & Performance (CEP) Leadership Team, supporting field force priorities across the Oncology Business Unit. Second, the role serves as a member of the CFC Excellence Leadership Team (CFCE LT), leading enterprise-level reporting, analytics, and CRM programs that ensure new capabilities are deployed effectively at scale while accounting for Therapeutic Area nuances.

The ideal candidate brings deep Oncology commercial and operational experience, the credibility to advise senior leaders, and the data and AI fluency to translate complex insights into field-ready action. The ability to influence and drive outcomes across a large, matrixed organization — without direct authority — is essential.

Role Responsibilities

Oncology CEP Strategic Thought Partnership

• Serve as a member of the Oncology CEP Leadership Team alongside the Enablement Lead and Performance Analytics (PA) Lead, contributing to strategy, prioritization, and continuous improvement.
• Support Oncology priorities related to CFC experience (e.g., Voice of the Customer), call quality (e.g., STEM, AI Listening), and executional effectiveness, informed by data and analytics.
• Enable effective deployment of new capabilities by working across the Global Commercial Enablement Excellence (GCEE) including CRM, technology, and analytics partners — to design and launch solutions such as reporting platforms, digital coaching tools, and AI-enabled insights.
• Identify opportunities to improve processes, tools, and workflows that enhance field effectiveness and customer engagement.
• Ensure Oncology insights and field experiences actively shape the CoE’s enterprise enablement priorities, partnerships, and investments.
• Leverage enterprise and cross-functional networks to drive progress, adoption, and change without direct authority.
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Enterprise Reporting, CFC Effectiveness & CRM Leadership

• Lead CoE enterprise responsibilities with ownership of Reporting, CRM and Analytics, and Enterprise Tools and Capabilities, including HCP Access.
• Define and evolve enterprise reporting, analytics, and frameworks to support consistency, transparency, and actionable insights across Business Units.
• Provide strategic guidance across CRM core design and reporting strategy, partnering with the CRM Tech team, Digital, and Business Unit enablement teams.
• Own the enterprise HCP Access capability, integrating tools (e.g., LinkedIn Navigator/RX Advantage), engagement data and responsiveness analytics, to assess impact of capabilities to mitigate access challenges and improve engagement effectiveness.
• Identify, curate, and scale internal and external best practices, including responsible and compliant AI use, ensuring enterprise investments deliver sustained field value.
• Mobilize stakeholders and resources to deliver complex, cross-functional initiatives in a matrixed environment.
• Ensure enterprise initiatives remain grounded in Business Unit and field needs, supporting adoption and sustained impact.

Basic Qualifications

• 15+ years of pharmaceutical commercial and operational experience, with demonstrated depth in Oncology including a str