Digital Customer Manager/ Senior Sales Specialist

<p>At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.  </p><p> </p><p>Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place. </p><p></p><p></p><p></p><p></p><p></p><p>About you and this role </p><p></p><p>In P&amp;SP EMEA, we are looking for a Digital Customer Manager/Senior Sales Specialist, responsible for growing and nurturing existing customer relationships by selling new and existing products, as well as generating new customers, through a fully digitalized customer experience. Accountable for processes and tasks inherent in the sales process, including actioning leads and onboarding new customers, educating and positioning customers to partner with Dow through digital channels, and leveraging industry &amp; product knowledge to drive sales. This role typically handles a large customer portfolio mostly consisting of foundational customers. The scope is regional or across multiple countries and can be market segment specific or cross-market-segments.</p><p></p><p></p><p>Responsibilities</p><p></p><ul><li>Develop customer pipeline, adding new foundational customers and developing existing customers to ‘Target Growth’ or ‘Priority’.</li></ul><p>Build strong customer relationships through digital channels and virtual partnership.</p><p>Act as Dow.com ambassador and drive adoption of the platform with customers. Initial Dow.com account set-up for newly onboarded customers.</p><p>Lead price/volume negotiations with customers.</p><p>Maintain and update all pricing in Smartprice.</p><p>Communicate product availability and lead times; troubleshoot availability challenges.</p><p>Guide customers regarding options within the defined Service Offering Framework</p><p>Gather high-level market intelligence and customer insights; share within Dow.</p><ul><li>Lead &amp; Opportunity Management</li></ul><p>Grow the portfolio by generating, triaging, routing, developing leads and closing opportunities in line with L&amp;OM guidelines.</p><p>Maintain and update CRM and internal tools.</p><ul><li>Digital Tools and Platforms</li></ul><p>Obtain and maintain customer forecasts in OMP.</p><p>Monitor sales vs. Forecast/plan through digital tools and take action accordingly. </p><p>Communicate changes in sales forecasts to Product Management and Supply Chain</p><p>Be an early adopter of new technology, support testing for optimizing commercial tools.</p><p>Participate in Sales, Product/Marketing strategy calls to obtain business and pricing guidelines.</p><ul><li>Support annual review of Channel purchasing strategy (direct/distribution) and segmentation.</li><li>Support Order to Cash process to ensure correct invoicing and timely payment collection.</li></ul><p></p><p></p><p>Qualifications</p><p></p><ul><li>Bachelor's degree, fluency in English (verbally and in writing).</li><li>5+ years of commercial experience in B2B environment</li></ul><p></p><p></p><p>Preferred Skills</p><p></p><ul><li>Negotiation and sales tactics</li><li>Solid understanding of products and product application rules</li><li>Solid business and financial acumen (cost, freight, margin, etc.)</li><li>Proactive hunter with ‘owner’s mindset’ &amp; excellent cold calling skills; self-driven and efficient</li><li>Effective conflict resolution skills</li><li>Technologically savvy &amp; data driven, early adopter of new technology.</li><li>Proficiency in CRM, DSR, SmartPrice, Dow.com, Microsoft Office</li></ul><p></p><p></p><p>Additional notes</p><p></p><ul><li>Job location will be defined with the selection of the candidate.</li><li>No relocation support.</li></ul><p></p><p></p><p></p><p></p><p>Benefits – What Dow offers you </p><p>We invest in you. </p><p>Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career.  You bring your background, talent and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.  </p><p>Here are just a few highlights of what you would be offered as a Dow employee: </p><ul><li>Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. </li><li>Benefits and programs to support your physical, mental and emotional well-being, to help you get the care you need...when you need it. </li><li>Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning an