General Manager, Quick Quack Car Wash, Earn Up To $100,000 a year!

The Store Leader (General Manager) will be working on site at the car wash, greeting and interacting with customers and leading a team by example. This person will be responsible for establishing and maintaining customer service, overseeing the operation of a location, and ensuring maximum sales through world class customer service and providing a high-quality customer experience.

Benefits include monthly bonuses, free car washes and health benefits as well as a 401k program with a company match. There are also sales prizes and competitions with fun awards. We love to celebrate the good that our store leaders create.

· Hires and retains a great team of smart, kind, and driven people.

· Invests time to help each member of their team achieve their personal and professional goals.

· Regularly provided feedback regarding performance, providing an opportunity to improve skill.

· Constantly learns and becomes better in their leadership skills.

· Grows top line revenue and membership by making certain each guest is greeted with enthusiasm and kindness.

· Is relentless in providing a clean and safe environment for their team and guests.

· Appreciates the intellectual challenge to learn all about the soaps and unique equipment we use to give our customers a clean, shiny, and dry car.

· Collaborates with our excellent maintenance experts who will help them maintain their soap and equipment.

· Loves working outdoors with the team and constantly teaching, coaching, and inspiring the great people you work beside.

· Provided customers a positive experience worth talking about.

· Ensures compliance with all policies and procedures through regular meetings and training of team members.

· Handles discipline and termination of team members as needed and in accordance with policy.

· Trains and develops team members in all aspects of the Quick Quack Car Wash business, such as service, cashiering, and safety.

· Oversees the productivity, breaks, and daily scheduling of all team members.

· Monitors the performance of location financials; contributes towards reaching financial goals.

· Prepares and handles daily cash deposits.

· Orders, stocks, and maintains merchandise and inventory for the location.

· Handles vehicle damage claims with a sense of urgency.

· Ensures location is clean and well maintained; performs and/or delegates general housekeeping and maintenance responsibilities as needed.

· Assists customers in locating various products, resolving complaints, or providing information; directs customers to other departments as necessary.

· Properly uses membership approach when interacting with new customers.

· Performs other duties as assigned.

Qualifications and Requirements:

· Strong leadership and communication skills.

· Record of developing Team Members and Leaders

· Self-motivated, and results driven leader.

· Record of driving results (revenue, EBITDA, etc.)

· Excellent customer service skills.

· Experience leading a membership model (preferred)

· Experience managing a preventative maintenance program or something similar (preferred)

· Must be able to read, count, and write accurately.

· Must be able to work various hours, weekends, and holidays.

· Must be able to smile and maintain a clean appearance as per the dress and grooming standards.

· 2 years or more of being responsible for the results of a high performing store, location, or company.

· Hiring the right Team Members

· Training and mentoring Team Members

· Managing Cost/Expenses/Scheduling

· Ensure product and location represent company standards on site at all time (brand, cleanliness, product quality)

· Responsible and familiar with Profit and Loss Statements

· Retail experience preferred.

· High school diploma or equivalent, college degree preferred.

· Prolonged periods standing and working on cash register or related equipment.

· Must be able to lift up to 15 pounds at times.

· Must have a valid driver’s license.

Work Environment and Physical Demands:
Person will work outside in a loud environment due to car wash equipment. The person will be in constant motion and will have physical activities, such as lifting (0-50 lbs.), bending, reaching and stooping.

 

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