Voice of Customer Product Marketing Manager II

What you'll do:

• AvidXchange Communities: Establish AvidXchange Customer Advisory Board and Analyst Relations communities for users to facilitate product engagement, collaboration, and insights to drive product innovation
• Community-led product launches: Partner with PM, PMM, and Product Design to support product launches that leverage our community for beta testing and early feedback.
• Customer storytelling: Partner with brand advocacy, content and campaign teams to source, develop and showcase customer success stories that highlight product value across channels.
• Voice of the Community: Create structured feedback loops (surveys, roundtables, coffee chats, interviews) to surface trends and product insights and consolidate findings to share across teams.
• Customer Event Support: In addition to managing and tactically executing an integrated Customer Advisory Board program, support the PMM function at virtual and live events to  leverage customer interactions and experiences appropriately.
• Analyst Relations Support: Identify new and relevant events and develop perspective on where AvidXchange can further deepen AR engagements.
• Cross-Functional Collaboration: Work closely with cross-functional teams including sales, CX, brand advocacy,  content, campaigns, and product management to align on product messaging, positioning, and product marketing goals.

What we're looking for:

• BA/BS (preferably in business, marketing, or related field)
• 3 years of experience in product marketing, community marketing or customer advocacy – ideally at a Fintech, SaaS, or high-growth startup. Experience marketing financial software or AP/AR Automation is a plus.
• Excellent communicator and storyteller that can explain complex concepts concisely and clearly articulate insights with recommendations. Experience marketing to different customer personas across B2B environments.
• A self-starter that can analyze, plan, lead, execute, and measure complex projects to deliver successful outcomes with minimal guidance.
• Strong in-person and virtual event management experience with ability to manage end-to-end logistics flawlessly.
• A team player with a strong ability and appetite for collaborating with external and internal stakeholders and who takes pride in helping others succeed.

 

About AvidXchange

AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. We focus on creating a culture of Diversity, Inclusion & Belonging, and are proud to be a safe place where teammates can bring their whole selves to work. At AvidXchange, mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. These three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,600 teammates working across the U.S., or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work®. 

Who you are: 

• A go-getter with an entrepreneurial mindset – that means you are not afraid of taking risks, winning big or facing the unknown. 
• Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships. 
• Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential. 

What you’ll get:  

AvidXchange teammates (we call them AvidXers) get the perks and prestige of a publicly traded tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, competitive benefits and equity options. At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can ful