Director, Digital Compliance

Organization Description

If you’re looking to build leading technology that enables the future of global travel while transforming your career – step out of the status quo and join Global Technology at Marriott International. The Director, Governance and Standards is within Product Operations and functions as a leader of governance and standards for our Adobe Experience Manager (AEM) platform and products. As Marriott scales the AEM platform across digital products and our teams in each continent, this role will ensure cohesion and consistency. This role is responsible for building and leading an Operational Center of Excellence for AEM by identifying, analyzing and improving upon global digital operational processes as well as implementing common and reusable components for web teams to leverage and gain speed to market.  In addition, this position will ensure effective communications, training and adherence to standards and guidelines across all digital product squads. The role requires a technical understanding and experience with platforms and migrations, as well as a solid understanding of new AEM platform features and how they should be leveraged across the digital organization and with business stakeholders.

CANDIDATE PROFILE

Education and Experience

 

Required:

• 4-year degree from an accredited university in Business Administration, Hospitality Management, or related major or equivalent experience is required
• 7+ years of relevant digital experience, preferably in the hospitality or similar industry
• 5+ years of experience in eCommerce
• 5+ years of mature Agile experience
• Experience in Jira and Confluence
• Strong experience managing multi-million-dollar budgets
• Experience managing multiple complex initiatives simultaneously
• Excellent product owner or program management skills to lead teams in distributed environments involved in delivering complex business systems. 
• Relationship-building skills as well as strong leadership and team management skills, with deep understanding of business impact on delivery.
• Strong planning skills including ability to develop presentations, roadmaps and spreadsheets.
• Strong interpersonal and meeting facilitation skills required to lead and manage all team members, internal and external clients, vendors and meetings.
• Strong leadership and mentoring skills that inspire team confidence while motivating team members in a creative and effective manner

 Preferred:

• Master’s degree 
• PMP certification, Product Owner, and/or scrum certification

CORE WORK ACTIVITIES

Managing Work, Projects, and Policies

• Manage roadmap and evolution of a Center of Excellence with a comprehensive reference site (e.g., components, standards, etc.) that provides the tools needed to efficiently build customer centric quality products at scale.   
• Provide vision and leadership for expansion of reference site to house all standards and connect to code/APIs.
• Manage roadmap and development of web common components and style changes to enable faster development.
• Serve as vendor liaison and management of development partners
• Ensure each area’s foundational standards are up to date (Design, UX, Tagging, QA, ADA, Content, etc.)
• Partner closely with the AEM platform leads and all digital squads
• Serve as an AEM expert in capabilities and how the squads are using them - and ensuring that they are using them.
• Maintain and ensure consistent steps/checklist are followed for processes across squads 
• Create training materials and provide training and assistance on best practices
• Build strong relationships across disciplines and stakeholders
• Provide insights from experience, best practices and lessons learned to drive the organization’s quality and productivity
• Collaborate with the IT and global Digital product teams to engineer the best process solutions
• Craft communications strategies and plans to support change efforts.
• Prepare for and mitigate risks for process changes and identify readiness to adapt
• Establish metrics and measure impact of business process changes for the organization
• Track and monitor product status, quality, issues and milestone with escalation as required
• Manage program communication with the Digital leadership team and external stakeholders
• Ensure risks, dependencies and decisions are properly communicated and managed 
• Develop and manage outbound communications to other groups and partners throughout Marriott while leveraging new ideas and influencing innovative solutions and products
• Oversee program budgets and timelines 

Leading Team

• Oversee a team representing cross discipline functions and