Clinical Operational Optimization Manager - SouthPark

Primary Objective

The Operational Optimization Manager identifies, develops and implements operational projects and initiatives for systemic optimization ensuring the delivery of high-quality, cost-effective integrated services to meet the needs of patients, team members and the Company.

Essential Functions

Operational Optimization:

• Identify opportunities for systemic optimization through collaboration with leadership, providers and other relevant stakeholders
• Lead the development of optimization initiatives to address the identified areas of opportunity
• Define the scope, goals, objectives, and key performance indicators (KPIs) for each initiative, involving all relevant stakeholders
• Develop and maintain detailed project plans to monitor progress and ensure appropriate resource allocations for all operational initiatives
• Assist with the development and dissemination of relevant training materials for operational optimization initiatives
• Communicate changes related to optimization initiatives to relevant stakeholders
• Implement operational optimization initiatives in collaboration with the COO, Directors of Operations, and other stakeholders
• Monitor and measure the impact of operational optimization initiatives through evaluation of the established KPIs
• Establish and maintain relationships with all stakeholders, including third parties/vendors, through effective communication
• Lead additional executive initiatives as assigned by the Chief Executive Officer (CEO), COO, and/or Leadership Team

• Collaborate with providers and staff to enhance the patient experience, including training and coaching on patient experience objectives  

EPIC Optimization:

• Develops and implements best practice EPIC strategies across both operations and IT
• Ensures all parties involved under the significance and impact of upcoming changes and helps lead communication around joint EPIC + Operations initiative.
• Assists in education operational leadership in process improvement and EPIC best practice
• Identifies opportunities to improve workflows within EPIC, such as patient access and clinical workflows.
• Works with the EPIC to help make minor operational changes in EPIC related to clinical and scheduling updates.
• Works with EPIC and Operations to ensure project priorities are aligned.

Training & Communication: 

• Maintain current knowledge of governmental quality and regulatory mandates and educate providers and staff on same  
• Train staff on new & existing workflows, including reinforcing EHR system procedures 
• Develop and implement operational onboarding & training plans for new employees in collaboration with operational leadership and the HR Department 
• Maintain provider relationships through open communication regarding clinic considerations and departmental/organizational updates
• Completes EPIC CLN103 Overview of Clinical Workflows and CLN104 Introduction to Clinical Tools trainings within 1 year of hire.
• Ability to meet the physical and mental demands of the position
• The ability to work on-site
• Predictable, reliable, and prompt attendance

Skills and Abilities

• Must have strong business acumen and proven competency in project management, and financial analysis
• Must have willingness to accept and lead change, new processes, and methods for continuous improvement to ensure quality and efficient operations 
• Proficient in Microsoft Office applications (Outlook, Word, Excel)
• Proficient in Electronic Medical Record systems
• Ability to communicate effectively & professionally (written and verbal)

Core Competencies

• Communication - Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
• Strategic Decision Making - Obtaining objective/subjective data and identifying key issues and relationships relevant to achieving a long-range goal or vision; committing to obtaining buy-in and a course of action to accomplish a long-range goal or vision after evaluating alternatives based on logical assumptions, facts, available resources, constraints, and organizational values.
• Critical Thinking - Using analytics to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Leading Change - Demonstrati