Crisis Program Supervisor

Who We Are 

Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and support. Our team of more than 2,000 employees speaks 22 languages and are dedicated to offering hope and unlocking the full potential of individuals and families through culturally responsive, trauma-informed, research-based services for individuals and families from birth to older adults.  

Who We Serve 

Pacific Clinics serves children, transitional-age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs to Medi-Cal-eligible individuals and families throughout Alameda, Contra Costa, Fresno, Kings, Los Angeles, Madera, Orange, Placer, Riverside, Sacramento, San Bernardino, San Francisco, Santa Clara, Solano, Stanislaus, Stockton, Tulare and Ventura Counties.  

Compensation We Offer  

• The initial compensation for this position ranges from $73,469.40 - $90,358.09 per year.  
• Salary is dependent on commensurate experience above the minimum qualifications for the role and internal equity considerations. 
• The salary may also vary if you reside in a different location than the location posted.   
• 8% License Differential for LMFT, LCSW, LPCC, PsyD. and select Peer Certifications. * 
• 7.5% Bilingual Differential for qualified positions* 
• *Must meet company policy eligibility requirements. 

Benefits We Offer

•  Benefits eligibility starts on day ONE! 
•  We offer comprehensive medical, dental & vision benefits, voluntary life insurance, flexible spending, health savings account, EAP, and more!   
•  Employer Paid Long-Term Disability & Basic Life Insurance
•  401K Employer Match up to 4%
•  Competitive Time Off Plans (may vary by employment status)
•  Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve.

About our Program: MRSS: Is a Mobile Mental Health Evaluation Team that handles psychiatric emergencies for youth and young adults through age 21 who are experiencing dangerous mental health issues. This team can facilitate psychiatric hospitalization and write 72 hour holds.

Schedule: Wednesday- Saturday 4PM-2AM

JOB SUMMARY

Works within the vision, mission and philosophy of the agency. Hires, develops, trains, and manages Crisis Intervention Specialists and or Family Specialists to ensure quality services to individuals in the community, utilizing shadowing, coaching, and/or other activities that allow the observation of staff in action while providing crisis de-escalation services. Functions as one of two liaisons between the team and community partners.  Coordinates and supervises daily program operations, assures adherence to policy and procedures. Collaborates with agency leadership to ensure quality document completion. Ensures fiscal stewardship of program funds. May require certification in restraint protocols.

RESPONSIBILITIES AND DUTIES

1. Ensures effective coordination of services for individuals and families with other providers both internal and external by supporting the development of constructive relationships and problem-solving barriers related to acute mental health crisis. 
2. Responds to community based mental health crisis which may include intervening with individuals actively presenting as a danger to self or others.
3. Participate in joint responses with local law enforcement agencies to acute mental or behavior health crisis. 
4. Responds to community based crisis in the capacity of a supervisor to conduct field-based supervision, oversight and risk management of potentially adverse incidents. 
5. Develops and supervises Crisis Intervention Specialist and or Family Specialist including hiring, coaching, training, disciplining, and terminating. 
6. Ensures individuals voice is heard and is culturally responsive to internal and external customers.  
7. Espouses a values-based model of care and coaches Crisis Intervention Specialists and or Family Specialists in same.
8. Ensures Evidence-Based Practices are provided in trainings, supervision, and coaching to counselors.
9. Models how to create an effective strength-based relationship with a child an individual and trains counselors Crisis Intervention Specialists an or Family Specialist in same. 
10. Develops and supervises staff including hiring, coaching, training, disciplining and terminating.
11. Management and oversight of 24-hour scheduling, inc